To support today’s complex multi-service networks, AudioCodes has developed a comprehensive 360° Professional Services program that provides responsive, preventive, and consultative support of AudioCodes technologies for your specific networking needs.
AudioCodes 360° Professional Services supports networking devices, applications, and infrastructures, allowing large organizations and service providers to realize the full potential of a high-performance multi-service network.
The foundation for AudioCodes 360° Professional Services is a network life-cycle model based on the four basic phases of Planning, Design, Implementation, Optimizing (PDIO). The result is a unique portfolio of complementary and synergistic service components.
Professional Services Life Cycle 360° Offering
Planning - The life cycle of a new solution begins with the various planning stages associated with solution growth. Whether you are adding new services to an existing solution or rolling out an entirely new solution, many factors must be considered. Available bandwidth, resiliency and recovery, quality of service (QoS), Solution Management System and rollout planning are just some factors that must be considered when building an appropriate technology plan.
Design - After the completion of the planning, the technical design of the solution elements can be considered. A robust solution must be secure, high-performance, and highly available. AudioCodes Professional Services engineers will consult with customers’ solution architects to help you meet these goals by assisting customers’ engineers and reviewing their design documentation. After the design phase, AudioCodes engineers can also be available in an ongoing effort to keep customers' solutions operating at optimal performance levels.
Implementation - Once the design is complete and the required activities have been identified, the physical rollout of any new product or changes to the existing solution can commence. In case our channels do not have the capability or interest to perform this activity, AudioCodes Professional Services engineers will consult to provide their expertise.
Optimization - After the completion of the implementation, AudioCodes recognizes that keeping all of the potential software updates, new software upgrades and system changes aligned can sometimes be a very complex and time-consuming job. The goal of the AudioCodes Performance and Optimization Service is to provide you with the data in order to ensure that your AudioCodes products operate as efficiently as possible. We understand and appreciate that complex systems functioning well together are key criteria for realizing the full potential of your converged environment. In addition to the above mentioned deliverables, AudioCodes Performance and Optimization Service can provide a wide range of service deliverables by tailoring the program to meet specific and growing demands. AudioCodes specializes in customized professional service programs that will complete the requirements to keep your business on top.
AudioCodes Professional Services - Project Management
AudioCodes Professional Services - Planning and Design Consulting Service
AudioCodes Professional Services - Staging Service
AudioCodes Professional Services - Resident Engineer Service
AudioCodes Professional Services - Field Technician Services
AudioCodes Professional Services - Performance and Optimization Service
AudioCodes Professional Services - Remote Monitoring Service
AudioCodes Professional Services - Software Advancement Service