Management Applications

Session Experience Manager (SEM)

Session Experience Manager - Optimize Your Voice Quality

AudioCodes Session Experience Manager (SEM) is an intelligent analysis tool that quickly isolates and remediates real time problems over a VoIP eco system, comprised of Microsoft Lync and AudioCodes One Voice integrated solution. SEM provides end-to-end monitoring and troubleshooting for the entire Lync voice network. By leveraging SEM, IT managers and administrators of hosted and managed services can quickly identify, fix and prevent issues that can affect Lync users’ voice experience.

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Network Statistics Calls Users Alarms ReportsSession Experience Manager (SEM)

Features

  • Graphical, real-time snapshot of your entire VoIP network’s quality, enabling you to identify quality issues
  • Intuitive, drill-down interface for quick identification of problems
  • End-to-end monitoring and troubleshooting for the entire Lync voice network
  • View all devices and the links between them in sorted lists with associated voice quality metrics, enabling accurate root cause analysis and effective troubleshooting
  • Users’ view measuring satisfaction from voice network performance
  • Available both as a hardware-based product or as software running on a VMWare Virtual platform
  • Available both as a hardware-based product or as software running on VMWare and HyperV Virtual platforms

Benefits

  • SEM promptly detects and reports potential quality issues, preventing downtime and costly repairs
  • Valuable time-based statistics help plan network capacity
  • No additional network equipment (e.g. specialist probes) required
  • Provides SLA assurance for cloud-based and hosted communications service providers
  • Provides immediate root cause analysis of problems in real time, generating improved ROI from the VoIP network