Management Applications

Session Experience Manager (SEM)

Session Experience Manager - Optimize Your Voice Quality

The Session Experience Manager (SEM) is AudioCodes’ voice-over-IP quality monitoring and analysis tool.

SEM provides comprehensive details on voice traffic quality, allowing system administrators to quickly identify, fix and prevent issues that could affect the voice calling experience in enterprise and service provider VoIP networks.

IT managers and administrators can employ SEM in their VoIP network to guarantee effective utilization, smooth performance, reliable QoS levels, and SLA fulfillment.

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Network Statistics Calls Alarms ReportsSession Experience Manager (SEM)


  • Graphical, real-time snapshot of your entire VoIP network’s quality, enabling you to identify quality issues
  • Intuitive, drill-down interface for quick identification of problems
  • View all devices and the links between them in sorted lists with associated voice quality metrics, enabling accurate root cause analysis and effective troubleshooting
  • Available both as a hardware-based product or as software running on a VMWare Virtual platform


  • SEM promptly detects and reports potential quality issues, preventing downtime and costly repairs
  • Valuable time-based statistics help plan network capacity
  • No additional network equipment (e.g. specialist probes) required
  • Provides SLA assurance for cloud-based and hosted communications service providers
  • Provides immediate root cause analysis of problems in real time, generating improved ROI from the VoIP network