Avaya Contact Center

The Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can provide service on their customers’ own terms. Avaya Aura Contact Center is a software only application that runs on commercial off-the-shelf servers and uses SIP for voice communications.

As a platinum member of Avaya DevConnect program, AudioCodes has designed intelligent, flexible, cost-effective SIP-based Enterprise Session Border Controllers (E-SBCs) and Media Gateways for enterprise customers who are seeking to harvest the full benefits of the Avaya Aura Contact Center.

SIP Trunking and Avaya Communication Manager

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AudioCodes provides Avaya’s contact center customers with superior voice quality, secured connectivity to service providers, interoperability with IP-PBXs and legacy equipment, branch survivability and remote agent connectivity.

Some of AudioCodes solutions are part of Avaya’s DevConnect Select Product Program (SPP) which enables Avaya customers to order these products and services directly from Avaya. Other AudioCodes solutions are available through Avaya’s distributors and resellers.

AudioCodes benefits for Avaya Aura Contact Center customers

  • Fully certified and supported with Avaya applications
  • Superior voice quality
  • Hybrid platform of Mediant E-SBC and Media Gateway for smooth migration to IP
  • Secured connectivity and interoperability with SIP trunking service providers
  • PSTN connectivity (TDM trunks)
  • Tested interoperability with IP-PBXs and legacy PBXs
  • Connectivity with remote and home agents
  • Extensive voice quality monitoring and analysis using AudioCodes SEM
  • Branch survivability and E911 support
  • Integrates with both Avaya “Blue” and Avaya “Red” systems