Literally thousands of enhanced applications have been developed over the years for the legacy telecommunications infrastructure. From simple voicemail, to sophisticated contact center solutions, these Computer Telephony Integration (CTI) applications have built value on top of basic PSTN dial-tone, generating substantial revenue in both products and services. However, many of the CTI applications were developed using a restrictive and hard-to-learn architecture that limits the developer’s choices in operating systems, choice of technology suppliers and incurs other serious restraints. Read on to learn about a migration strategy that leverages SIP to eliminate many of the past restraints and show how to “break free” from the bonds of the legacy CTI architecture.AudioCodes has solved many of these limitations by leveraging SIP to standardize the interfaces between functional blocks, whether they are DSP boards, separate servers or software modules.
Industry Standard Interfaces – by leveraging open protocol standard of SIP (RFC3261), NetAnn (RFC4240) and MSCML (RFC4722), developers have access to a wide range of products, including SIP gateways, media servers and session border controllers, each offering different capabilities from various vendors – all sharing common interfaces. Operating System and Platform Independence – by using SIP as a control protocol and not using proprietary device drivers, virtually any operating system and any hardware platform can be used to create applications. Broad Packaging Options – applications based on the SIP architecture can leverage a wide range of physical packaging options. From PCI-based commercial servers, to AdvancedTCA and other blade server form factors, to pre-packaged appliances.Scaling - the SIP architecture solves a number of scaling issues. . Application servers can manage multiple media gateways and/or multiple media servers – allowing the integrator to scale up or down over a very broad range.
All of these advantages add up to a very compelling argument for adopting the SIP architecture.AudioCodes has a number of high-performance SIP-enabled media gateway and media resource products that can help developers leverage the advantages of the SIP architecture in migration of your application.
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Part I: "Break Free" - Leveraging SIP in Developing Enhanced ApplicationsOver the last 15+ years, literally thousands of enhanced applications have been developed for the legacy telecommunications infrastructure. From simple voicemail, to sophisticated contact center solutions, these Computer Telephony Integration (CTI) applications have built value on top of basic PSTN dial-tone, generating substantial revenue in both products and services. However, many of the CTI applications were developed using a restrictive and hard-to-learn architecture that limits the developer’s choices in operating systems, choice of technology suppliers and incurs other serious restraints. This webinar outlines a migration strategy that leverages SIP to eliminate many of the past restraints and show how to “break free” from the bonds of the legacy CTI architecture.
Part II: Building Applications with SIP - the IP Contact CenterThe legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these functions, leveraging Voice over IP technologies. Whether the goal is to reduce costs in the existing call center, leverage inexpensive overseas labor or add Work At Home Agents (WAHA), IP Contact Centers provide tremendous flexibility to adapt to changing markets and labor resources. By attending this webinar, you will learn how SIP can be leveraged as a key enabling technology for the IP Contact Center - delivering scalable and cost effective solutions while avoiding restrictive and expensive API development.
Part III: Building Applications with SIP - Conferencing / Collaboration SolutionsGlobal organizations utilize conference calls as a very important business tool for collaboration. Multi-branch organizations were the first to recognize the value in voice and video conferencing services to economize on travel costs and to coordinate business activities. Other smaller organizations have also begun to recognize that having access to easy-to-use conferencing resources speeds collaboration efforts with clients and suppliers. Whether using a tradition TDM PBX, an IP-PBX or a hosted service provider, SIP is seen as a key technology going forward to help tie organizations together and dramatically reduce the costs of conferencing.By attending this webinar you will learn how SIP can be leveraged as a key enabling technology for conferencing and collaboration applications - delivering scalable and cost effective solutions while avoiding restrictive and expensive API development.
Part IV: Call Recording - Evolving from TDM to VoIP by Transitioning Challenges into Opportunities Call Recording solution designers have been struggling to adapt to new challenges and benefits due to the growing adoption of Voice over IP in Contact Centers.A number of questions are being voiced about this transition. What is the new cost structure? When should we use Software based recorders or when do we rely on DSPs? Where to tap? What should be centralized and what should be distributed? What is the role of the CTI link in a SIP network? Does IP PBX encryption change the landscape? How do Media Gateways and Session Border Controllers relate to call recording? How can we use VoIP to add value to Call Recording?By attending this web seminar, you will have the opportunity to gain a perspective from one of the world leaders in VoIP technology and Call Recording. Today’s advanced VoIP network allows you to choose a modular approach and offer solutions to the current, growing variety of network topologies and customer requirements.
Part V: Fax - SIP+T.38 to the Rescue Fax continues to be a key communications medium for many enterprises and service providers alike. Financial institutions, real-estate, government, law offices, and many others still depend heavily on fax to transfer thousands of documents daily into and from business-critical document management and ERP systems. Many service providers and enterprises have only recently recognized the challenges associated with delivering reliable fax documents over IP networks. What are the reliability issues with fax over G.711 and how can SIP and T.38 improve the reliability? Is there a way to eliminate the expensive dedicated fax boards? How can legacy TDM fax systems connect to SIP trunking carriers? How is fax document security addressed? What is the future of fax? This session will address these questions and many others, showing how SIP and T.38 can be leveraged to create reliable and scalable fax solutions for both enterprises and service providers.
Part VI: SIP - Survivability and SecurityWith the increasing adoption of SIP in the enterprise and service providers, many network designers have been engineering solutions around SIP, leveraging the flexibility and modularity advantages. However, those same designers also have concerns about survivability and security. How do SIP solutions deal with equipment and network failures? Can SIP solutions be made as reliable at the traditional TDM equipment? What security and survivability issues exist and how will they be addressed? By participating in this session, you will learn how these and many other aspects of SIP are being addressed.
Part VII: Asterisk: Reliable and scalable solutions with AudioCodesAsterisk has found its way into a range of diverse enterprise and service provider applications. The challenge for these deployments is designing reliability into the solution and minimizing the possibility of any disruptions due to software, hardware or network failures. Attend this valuable session to learn how the combination of Asterisk and AudioCodes Media Gateways can work together to deliver highly reliable and scalable solutions.
