Founded in 1833, Mercer has 1,300 employees who support 11 schools and colleges.
Mercer University wanted to provide faculty and staff with up-to-date communication and collaboration tools. The Nortel Meridian Mail voice-mail system was at the end of its useful lifecycle and needed to be replaced. Still, the university wanted to keep its existing Private Branch Exchange (PBX) systems. In November 2007, Mercer engaged Microsoft Gold Certified Partner Enabling Technologies Corp. to create an architecture and implementation plan for the unified communications solution. To facilitate communication between the Nortel Meridian 1 Option 81c PBX system and Office Communications Server 2007 so that the PBX and VoIP solutions can coexist, the consultants deployed an AudioCodes Mediant 1000 gateway. After the infrastructure was in place, the consultants rolled out the unified communications solution to 250 users—who also had access to Exchange Server.
This is a Microsoft Case Study. For the full version please visit the Mercer University, Microsoft Case Study Web site.