Carousel Industries

Carousel Industries

AudioCodes One Voice for Skype for Business Partner
Carousel Industries is an AudioCodes VAR/SI
Partnership Level - Platinum

Carousel Industries is the premier technology solutions consultant and provider of designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide. Utilizing a single–source approach, Carousel offers a full range of solutions including IP Telephony, Data Infrastructure, Unified Communications, Power and Cooling, IVR, Wireless, Security, Speech Applications and much more. Carousel Industries also provides a complete range of services from Design Engineering, Installation and Project Management to Repair, Remote Monitoring, Support Agreements and Financing.

In addition they offer financing options, Carousel Capital Finance solutions are designed to mirror customers and the industry's end-user life-cycles. They can offer clients an array of financial structures, knowledge and experience. These financing strategies provide the client an added edge by maximizing their flexibility and managing the cost of their IT assets and aligning with their business's cash flow needs.

Carousel is headquartered in Exeter, RI and has major offices in MA, CT, NH, ME, New York City, Upstate NY, NJ, MD, PA, TN, GA, LA and CA. Carousel also has satellite offices in South Carolina, Mississippi, Alabama, Indianapolis, and Arizona and offers services and maintenance coverage all over the country.

Carousel has taken a "smart growth" approach, which has led to several successful strategic acquisitions including the recent purchase of BrantTel Networks' U.S. business headquartered in San Jose, CA in March of 2010 and Daycom Systems, an Avaya Platinum Business Partner headquartered in San Diego, CA in 2009. These transactions allow Carousel to be properly positioned to support all of their customers nationwide. Overall, Carousel has been recognized locally and nationally for its success and growth as a company including:

  • INC. 5000 Fastest Growing Companies in the US
  • CRN Fast Growth 100
  • Extreme Networks Top Revenue Partner 2008
  • Juniper Networks J-Partner of the Year 2008
  • #1 Fastest Growing Technology Company in Rhode Island in 2005-2009

Carousel Industries is proud to be a top Business Partner for Avaya Communication. Carousel has been chosen for Avaya's National Managed Partner Program, providing Carousel and its customers with access to exclusive support and technical resources from Avaya. Overall, Carousel has achieved the highest levels of Avaya certifications and has received numerous awards for its performance and customer service including:

  • Avaya Platinum Partner Certification
  • Second Largest Avaya Business Partner in the U.S.
  • Largest Team of Avaya Certified Technicians of any Business Partner
  • Member of the Avaya Managed Partner Program
  • Member National Business Partner Council
  • Member Avaya Services Subcommittee
  • 98% Customer Satisfaction

Carousel also offers a full suite of solutions for data infrastructure, power and cooling, messaging, wireless, security, disaster recovery, and more. Carousel has achieved the highest levels of Partner Certification with the leading technology companies in the world as well as many other products, applications and services. These awards and certifications are only given to those business partners who have met Avaya's most rigorous requirements for converged voice and data, technical expertise and customer satisfaction. These distinctions are a direct result of the talent, dedication and commitment of the Carousel team, including pre-sales engineering, project management, post sales customer support, account management and training.

In addition to Avaya, Carousel has achieved the highest levels of partner certification with the top technology companies in the world:

  • Extreme Networks
    • Advanced Solution Partner
    • Largest Extreme Business Partner in the US
  • Juniper Networks
    • Elite Partner
  • American Power Conversion
    • Elite Partner
  • Microsoft
    • Gold Partner

Carousel's technical team is second to none. They have over 250 service technicians deployed all over the country serving the needs of their customers nationwide. Carousel currently has the largest team of Avaya Certified Technicians of any Business Partner in the country. Their technicians have achieved the highest levels of training and certification on Avaya products including:

  • ACE – Avaya Certified Expert in Design
  • ACACN - Avaya Certified Specialist in Design and Implementation
  • ACS - Avaya Certified Specialist - Implementation with Voice
  • ACSCD-IP - Avaya Certified Specialist in Voice and IP
  • ACS - Avaya Certified Specialist – IP Telephony
  • IP Telephony ACA - Avaya Certified Associate
  • SDS - Avaya Services Delivery Specialist Certification

In short, you will not find a better-trained, more customer focused service team than the one at Carousel. They will deploy all of their resources to ensure that their customers have the service and support they need including:

  • Dedicated Account Managers for each branch of the organization
  • Dedicated Project Managers, Service Technicians and Design Specialists
  • Dedicated 1-800 numbers for instant access to their help line
  • Quarterly Technology Reviews to keep clients up-to-date with the latest technology

In conclusion, Carousel Industries is a large, growing, financially stable, full service technology solutions provider with unparalleled dedication to its customers and a long history of success. You can trust Carousel to deliver the highest levels of design, implementation, service and support, now and into the future.