Computacenter AG & Co. oHG

Computacenter AG & Co. oHG

Computacenter is Europe’s leading multi-vendor IT infrastructure services provider. To us, customer proximity means understanding business requirements and reacting to these in a precise manner. On this basis, we develop, implement and operate tailor-made IT solutions for our customers.

We evaluate the benefits of new technologies and swiftly and professionally integrate these into existing IT environments. With Unified Communications and Collaboration we help customers to improve their businesss proc-esses.

Our financial strength and market presence offer customers and partners long-term stability and security. We reach our customers through an extensive network of sites throughout Germany, the UK, France and Benelux as well as international partners in Europe, Asia and North America.

In 2011, Computacenter turned over around 2.85 billion GBP with 11,000 employees. In Germany, Computacenter has a staff of approx. 4,700 and generated a turnover of € 1.4 billion in 2011. Drawing on a network of sales and service sites and depots allows us to provide optimal coverage throughout Germany. A nationwide consulting organisation and the decision-making competence of our employees at the customer interface are decisive to our business success.

The core of the company is the central Supply Chain Services with the Logistics Centre for trading goods and spare parts, which is located in Kerpen near Cologne close to excellent transport links. We consult customers in terms of their IT strategy, implement the suitable technical solutions and provide services for all aspects of IT environments. We draw on our know-how, best practices and industry-leading tools to optimise both our own, and our customers’, processes and to save time and cut costs. Ultimately, this allows our customers to receive greater benefits from their IT and to focus on their core business. Our services cover three areas: Managed Services, Infrastructure Integration and Technology Sourcing.

We work on a multi-vendor basis supported by qualified partnerships with leading manufacturers and their certifications. Computacenter works in collaboration with its customers’ IT departments maintaining long-term relation-ships. As a partner to the IT departments, we develop solutions and services in line with the customer’s business model. We employ a motivated and highly-qualified staff, which has a pragmatic, positive stance and – building on this – flexibly and enthusiastically addresses the constantly changing require-ments of our customers. Quality is a fixed component of our range of services.

Monitoring and measuring our performance and continual feedback from our customers enables us to provide the highest level of customer satisfaction and constant service improvements. Computacenter has oriented its own provision structures in accor-dance with ITIL in 1989 and certified employees on a levels in accordance with ITIL.