Channel Services
CHAMPS - Support at Any Stage in Your Product Lifecycle
AudioCodes continues to provide its channel partners with the most comprehensive and qualified technical support. Are you engaged in early product adaptation or require ongoing support for AudioCodes’ products and solutions? Our AudioCodes Channel Managed Packaged Services (CHAMPS) program delivers the technical support, training and consulting that allows you to provide end customers with a comprehensive service, ensuring that they get the most out of AudioCodes’ products.
Services Offered in CHAMPS Program
 AudioCodes Channel Managed Packaged Services (CHAMPS) Brochure.pdf |
| AudioCodes Channel Managed Packaged Services (CHAMPS) Partner FAQ.pdf |
- Telephony access to the AudioCodes Technical Support Center:
- Channel partner access during regular business
hours (9x5) or anytime availability (24x7) - Channel managed end customer access in high severity escalations
- Channel partner access during regular business
- Access to the iSupport online tool for managing service requests
- All software updates and upgrades, including patches, maintenance releases and major version releases
- Hardware Return and Repair (R&R) service
- Advanced Hardware Replacement (optional add-on)
- Implementation service (optional add-on)