Ensuring communications continuity and disaster recovery are essential when deploying distributed IP-based contact centers. Remote agents risk losing all voice services in cases of WAN outages or other losses of connectivity with the central servers.
AudioCodes devices are designed to provide multiple layers of survivability for remote offices and agents in a distributed IP contact center environment:
- High availability architecture
- Alternate or backup servers
- Standalone Survivability (SAS) for remote agents
For further details on AudioCodes branch survivability solution, click here.