Unified communications (UC) - Definition
Unified communications (UC) is an evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies.
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC also refers to a trend to offer Business process integration, i.e. to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies.
Unified communications (UC) - Synonyms
Unified communications; Unified communications System; UC; Unified voice communications