AudioCodes is a market leader and expert in VoIP solutions, with over one million Contact Center ports deployed and the only gateway recommended by Genesys SIP Select.

Full Infrastructure Solution
- AudioCodes is the only vendor that achieved full certification for all VoIP infrastructure elements including Media Gateways, E-SBCs and IP Phones

Paced and Risk Free Migration from TDM to IP
- Buy a gateway today and migrate it to an SBC in the future

High Quality of Voice
- Monitor VoIP Performance with AudioCodes embedded SEM (Session Experience Manager)
- HDVoIP supported on all devices

Save Money and Time
- Avoid lengthy and costly evaluation and integration by selecting the recommended design according to Genesys SIP Select architecture

Outbound Voice Enhancements
- Award winning outbound performance features - AMD, CPA, LCR

Robustness and Resiliency
- Carrier grade high availability gateways and E-SBCs
- Remote site survivability during WAN outage

Genesys SIP Select | Distributed Enterprise Call Centers | Hosted Call Centers | Outbound Voice Enhancement

Genesys SIP Select

AudioCodes has been selected by Genesys as the sole supplier of approved media gateways for its SIP Select program. AudioCodes field-proven and reliable media gateways provide deployments of Genesys IP contact centers with the essential interface to legacy PBXs and the PSTN. Click here for more details.

Genesys Interview at Enterprise Connect 2011 ->

AudioCodes Contact Center Application for Genesys

Distributed Enterprise Call Centers

AudioCodes and Genesys support the demand for a distributed call center. The Genesys call center application can reside on premise or be hosted by a service provider. The Genesys IP Remote Agent solution enables managers to monitor agents down the hall or across the globe seamlessly, without geographical boundaries or prohibitive cost restrictions. At-home agents are now an available and reliable part of the Call Center configuration using the Genesys version 8.x SIP based architecture with AudioCodes’ affordable VoIP products. High Definition IP Phones and legacy analog phones connected to MediaPack Media Gateways from AudioCodes allow remote agents to work in concert with the centralized resources within the Genesys SIP-based call center.

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Hosted Call Centers

Carriers using Genesys Enhanced Voice Services Solutions can utilize AudioCodes’ Media Gateways to offer SIP Trunking and SIP to SS7 solutions. The GVP Enhanced Services use the GVP platform to enable “in-network” connectivity, reducing costs while improving operational efficiencies. In addition, Genesys Hosted & Managed Services along with AudioCodes’ Media Gateways and IP-Phones allow carriers to offer hosted call center solutions over IP-based or legacy TDM access. With AudioCodes’ products, carrier-class customers can deliver advanced communications applications such as automated attendants, directory assistance, speech-enabled voicemail, and unified messaging.

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Outbound Voice Enhancement

AudioCodes media gateways along with the Genesys Outbound Voice enable customer care applications to efficiently and accurately perform outbound calls, identifying live answers, answering machines and other call completion conditions without the expense of additional servers, software or specialized PCI boards. AudioCodes’ Media Gateways and Media Servers eliminate the need for HMP-based media servers in the architecture, resulting in less equipment being used, reducing the number of servers maintained, and improving overall operational efficiency. These features are supported by traditional PSTN networks, as well as by new SIP Trunking connectivity, using the same products from AudioCodes.

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