Genesys Contact Center

Genesys and AudioCodes: Synergy Drives Success

Genesys, the world’s #1 Customer Experience Platform, is trusted by over 4,700 customers in 120 countries, has teamed with AudioCodes, a leading provider of VoIP solutions, to offer contact centers a complete and synergic end-to-end solution that integrates all the components into a one-stop-shop where customers can benefit from a quick and easy migration to an All-IP contact center with low risk and at a low cost.

Complete End-to-End Solution from the Genesys One-Stop-Shop

Genesys and AudioCodes offer a complete and synergic end-to-end solution consisting of a Customer Experience Platform, voice devices, applications and a service suite. With this pre-integrated, tested, and certified solution, contact centers benefit from lifecycle management, providing peace of mind from purchase to installation. Rigorous testing and validation of all components is performed by Genesys R&D to ensure a smooth migration to an all-IP environment as well as a reliable operation of the customer experience solution.

  • Complete end-to-end solution, consists of all the hardware, software and services suite
  • Reduce SIP deployment and management time and cost with pre-integrated, tested, and certified solution
  • Simplify logistics
  • Single point of contact for any kind of support
  • Fully tested solution via continuous cross certification and validation in joint lab facilities
  • Joint vision and roadmap for new features and functionality

Complete End-to-End Solutions from the Genesys One-Stop-Shop

AudioCodes key benefits for Genesys contact centers:

Reduce TCO Reduce TCO

Pre-integrated single vendor and point of support

Reduce Risk Reduce Risk

Quick, reliable and safe deployment of an end-to-end turnkey solution

Accelerate Deployment Accelerate Deployment

Fully tested, interoperable and certified solution

Assure Quality Assure Quality

Excellent voice quality, network performance, and centralized monitoring