Genesys Contact Center

Genesys, the world’s #1 Customer Experience Platform, is trusted by over 4,700 customers in 120 countries.

AudioCodes and Genesys have been collaborating for over a decade, creating a tightly-integrated eco-system of high quality voice connectivity solutions for Genesys contact centers.

AudioCodes has been selected by Genesys as the sole supplier of approved Enterprise Session Border Controllers (E-SBCs) and media gateways for its SIP Select program. AudioCodes field-proven hybrid platforms of Mediant E-SBCs and Media Gateways provide Genesys IP contact center deployments with essential interfaces to SIP trunks, IP-PBX, legacy PBXs and the PSTN. AudioCodes is the only vendor that achieved full certification for all VoIP infrastructure elements including Media Gateways, E-SBCs and IP Phones.

AudioCodes IP Phones are compatible and certified with Genesys contact centers. These high definition phones provide high quality voice at an affordable price, making them the perfect choice for demanding contact center deployments. Along with SEM, an embedded solution for voice quality monitoring, AudioCodes creates crisp voice communications experience between Genesys-based agents and their customers.

Professional Services E-SBC for Secured Remote Agent Access Connectivity for Analog Devices Branch Survivability PBX and IP-PBX Connectivity Voice Quality Monitoring Agent Deskphones TDM Trunking SIP Trunking

AudioCodes Contact Center Application for Genesys
AudioCodes Contact Center Applications for Genesys

AudioCodes key benefits for Genesys contact centers:

  • Paced and Risk Free Migration from TDM to IP
    1. Buy a gateway today and migrate it to an SBC in the future
  • Simple deployment for the broad enterprise market
    1. Contact center in a box - an option to run Genesys virtualized environment on AudioCodes’ built-in server module
    2. Leveraging AudioCodes professional services
  • High Quality of Voice
    1. Monitor VoIP Performance with AudioCodes embedded SEM (Session Experience Manager)
    2. HDVoIP supported on all devices
    3. Certified high definition IP Phones
  • Distributed Contact Center
    1. Enable remote and home agents to work in concert with the centralized resources within the Genesys SIP-based call center
  • Hosted Contact Center
    1. Carriers using Genesys Enhanced Voice Services Solutions can utilize AudioCodes’ Media Gateways to offer SIP Trunking and SIP to SS7 solutions
  • Outbound Voice Enhancements
    1. Award winning outbound performance features - AMD, CPA, LCR
  • Robustness and Resiliency
    1. Carrier grade high availability gateways and E-SBCs
    2. Remote site survivability during WAN outage
  • Full Infrastructure Solution