Contact Center (Call Center)- Definition
A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.
Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.
Inbound call centers are operated by a company to administer incoming product support or information inquiries from consumers.
Outbound Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.
Contact Center (Call Center)- Synonyms
Contact Center, Call Center, CC, Inbound Call Center, Outbound Call Center, Virtual Contact Center