Unified Messaging (UM) - Definition
Unified Messaging (or UM) is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or, unified 'message store', accessible from a variety of different devices.
Unified Messaging is expected by many in the consumer telecommunications industry to be a popular product, first augmenting and eventually replacing voicemail.
Today, UM solutions are increasingly accepted in the corporate environment. The aim of deploying UM solutions generally is to enhance and improve business processes as well as services. UM solutions targeting professional end-user customers integrate communications processes into the existing IT infrastructure, i.e. into CRM, ERP and mail systems (e. g. Microsoft Exchange, Lotus Notes, SAP, etc.).
Unified Messaging is an indistinct term that can refer to the typical definition of simple inclusion of incoming faxes and voicemail in one's email inbox, all the way to dictating a message into a cell phone and the intelligent delivery of that message to the intended recipient in a variety of possible formats like text email, fax, or voice recording.
Unified Messaging (UM) - Synonyms
Unified Messaging; Unified Messaging System; UM; Unified voice Messaging