For any support queries regarding the integration of AudioCodes Gateways in the Microsoft Unified Communications environment, please proceed as follows:

Channel partners and customers under technical support contract: Please get in touch directly with your support contact at AudioCodes.

End customers are encouraged to contact their local equipment provider for product support.

All non contracted customers:

For non-critical issues: Please contact AudioCodes
For critical issues: Please call the AudioCodes global Technical support center using the following toll-free numbers, and mention you are integrating AudioCodes gateways into the Microsoft Unified Communications environment:

• North America: 800-648-3647 (Dial 8 or ask for Technical Support)
• Israel: 1-800-30-50-70 , 972-3-9764343
• International Number : +800 44422444 (Available in the following countries: Argentina, Austria, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Japan, Norway, Poland, Portugal, Russian Federation, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Netherlands, UK)

* Customers in other countries are more than welcome to call internationally to our support center in Israel: +972-3-9764343