AudioCodes views Customer Training as an inseparable part of its Technical Support services. By training and certifying participants, this relatively new corporate initiative at AudioCodes aims to improve customers' technical knowledge and their ability to configure and troubleshoot all AudioCodes products independently of AudioCodes.
Customer Training can appreciably shorten customers' time to market. Customer Training is a win-win situation for both AudioCodes and customers: Both derive essential benefit from it, principally in terms of time saving.
AudioCodes offers customers (distributors, channels, carriers, and even end users) a number of courses which can help train on AudioCodes’ products and VoIP technology in general. AudioCodes' Customer Training course kit bundles a combination of theoretical slide show presentations as well as practical hands-on sessions. Training is conducted along the lines of a didactic technique dubbed TTTD, i.e., Te ll, Teach, Try, and Do.
Customer Training curriculum offerings include basic courses specializing in product families such as CPE (MediaPack and Mediant 2000), boards (TrunkPack and IPmedia), and systems (Mediant 5000/8000 Media Gateways and Broadband Access Gateways). The basic courses can be held both on AudioCodes' premises and on customer premises.
Also offered advanced seminars intended for participants who have successfully graduated from our basic courses. These advanced seminars cover high-level, complex topics not covered by the basic courses. The advanced seminars expose customers to the entire spectrum of AudioCodes' products and applications.
In addition to basic courses and advanced seminars, AudioCodes offers Training on Demand / Customized Training to match deployment-specific requirements.
AudioCodes' Customer Training unit always works closely with customers in order to provide innovative and creative solutions to any given training requirement. The close working relationship improves and enhances the entire training process.
Customer Training involves not only designing and developing training materials but also the design and development of training programs, trainee assessments / evaluative follow-ups, and e-learning CBT (Computer Based Training) and WBT (Web Based Training).
All of these Customer Training activities aim to achieve the highest satisfaction rates among customers and to empower them with the highest technical proficiency when using AudioCodes' VoIP technologies and products
Check out Customer Training in the channel partner portal: http://www.audiocodes.com/ASP/DisplayMarcomLogin.asp