A key challenge for service providers and multi-site enterprise network operators is delivering superior voice and video quality to their end users over complex data networks. To accomplish this, operators must keep packet loss, jitter and congestion to a minimum - requiring visibility to network conditions, allowing them to diagnose and correct bottlenecks in the network.

Until now, network monitoring often required a dedicated network probe on-site that would measure, capture and report real-time network conditions. The dedicated equipment usually required access to a network switch “monitor” port, re-cabling at the customer premise, and access to power and shelf space for the duration of the diagnosis and monitoring. The result was costly for the operator and disruptive for the end user.

Fortunately, a new integrated solution is now available - many AudioCodes Multi-Service Business Gateways and Multimedia Home Gateways are now BroadSoft PacketSmart enabled. The integrated solution results in a single device at the end user premise that provides both network access and provide always-on network monitoring capabilities.

PacketSmart

BroadSoft PacketSmart is a SaaS-based lifecycle management solution that enables service providers and multi-site enterprises to assess networks, certify VoIP deployments, and measure, monitor, track, and help optimize the QoE of their VoIP services. BroadSoft PacketSmart is a hosted solution, either in the BroadSoft cloud, or within the customer’s private cloud.

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PacketSmart Capabilities

• Stateful deep packet inspection, packet capture compatible with Ethereal, Wireshark
• Isolates transient conditions that adversely affect voice/ video quality, unlike simple SNMP based solutions
• Top N-Flow monitoring without NetFlow or sFlow
• Data and call flow monitoring
• SLA monitoring
• UDP vs TCP/IP traffic flow monitoring
• Jitter, out-of-order, and dropped packet analysis
• Network assessment capability with 25 concurrent calls with different Codecs/QOS methods
• Visibility into the quality of each VoIP call

Benefits

• Simplified installation
• Improved manageability
• Reduced wiring complexity
• Less shelf space
• Both LAN and WAN monitoring
• Reduced Cost

Target Markets/Applications

• Service Providers
• SIP Trunking
• Government
• Large Enterprise
• Retail
• Healthcare
• Hospitality
• Manufacturing