AudioCodes Mediant E-SBC Achieves Certification from AT&T for SIP Trunking with Genesys-Powered Contact Centers
Certification enables Genesys contact centers to utilize AT&T IP Flex Reach SIP Trunking, reducing operating expenses and enhancing reliability
Lod, Israel - December 19, 2012 - AudioCodes (NasdaqGS: AUDC), a leading provider of Voice over IP (VoIP) technologies, products and services, today announced that the company’s Mediant Enterprise 3000 Session Border Controller (E-SBC) has achieved certification with AT&T IP Flex Reach SIP Trunking for use with Genesys IP contact center applications. As a result of this certification, IT managers and network systems integrators will be able to migrate existing, or design new, cost-effective Genesys contact center solutions utilizing AT&T’s IP Flex Reach SIP Trunking services.
"At Genesys, we know that contact centers are heavily dependent on both inbound and outbound telephone traffic, making them very sensitive to the reliability and costs of those services," said Richard Barton, Director of Product Management at Genesys Telecommunications. "Achieving certification by AT&T of IP Flex Reach with AudioCodes Mediant E-SBCs, along with Genesys, will make our contact center customers more cost competitive, while maintaining utmost reliability."
"We are pleased to have achieved this important certification milestone with AT&T and Genesys," said Sharone Ben-Levi, VP Marketing and Business Development, North America at AudioCodes. "AudioCodes’ E-SBCs successfully demonstrated their ability to integrate two strategic technology partners that is expected to open new opportunities for Genesys, a leading contact center software platform, and AT&T, a leading provider of SIP Trunking services."
Certification testing mentioned in this announcement was performed at the AudioCodes North American Interoperability Lab in Research Triangle Park, NC. The Interoperability Lab was constructed under the close guidance and recommendations by Genesys, hosting a fully operational Genesys SIP Server alongside various AudioCodes gateways and Session Border Controllers. The AudioCodes Interoperability Lab can be contracted for specific interoperability and certification services.
More about our Mediant E-SBC family can be found at www.audiocodes.com/e-sbc.