AudioCodes Enterprise Session Border Controller (E-SBC) Certified by Genesys
Large enterprise adoption of IP-based contact centers fuels global demand for AudioCodes E-SBCs delivering security and mediation to SIP trunking services
Lod, Israel - August 16, 2012 - AudioCodes (NasdaqGS: AUDC), a leading provider of Voice over IP (VoIP) technologies, products and services, today announced that its Enterprise Session Border Controller (E-SBC) has been certified by Genesys, the world’s leading provider of customer service and contact center software and services, for use with Genesys SIP Server 8.x.
As part of the AudioCodes strategic alignment with Genesys around all-IP contact centers, AudioCodes is now offering its line of E-SBCs that is based on the Mediant hybrid platform. This platform enables users to pace migration from TDM to IP, to phase project costs and to mitigate concerns and risks by supporting a hybrid TDM/IP connectivity mode on the same device. E-SBC certification joins the existing gateway and IP phone certifications for AudioCodes products, positioning AudioCodes as a complete connectivity partner for Genesys, their systems integrators and reseller partners.
As part of a joint effort to help contact center customers adopt SIP trunking going forward, AudioCodes and Genesys have established a certification lab in North Carolina, capable of simulating an entire distributed Genesys contact center environment and offering SIP trunk ongoing validation and certification services.
"AudioCodes Mediant E-SBC architecture is closely aligned with Genesys strategy to migrate legacy call centers to our state-of-the-art and standards-based SIP contact center software,” said Richard Barton, Director, Product Management, at Genesys. “AudioCodes E-SBC plays an important role in securing connectivity to SIP trunking and remote agents, and provides the ability to integrate SIP server with mobile devices. In addition, we see E-SBCs playing an increasingly important role in providing connectivity to highly distributed businesses."
"We are pleased to achieve Genesys certification for our E-SBCs," said Sharone Ben-Levi, VP Marketing and Business Development North America at AudioCodes. "This important certification demonstrates our vision to provide an easy migration path from legacy TDM environments to pure SIP services using a common platform. Together with our unique SIP Select gateway position and our IP Phones and Session Experience Manager, we are simplifying Genesys customers’ and integrators’ connectivity and quality monitoring needs.”
AudioCodes is presenting and exhibiting at G-Force APAC, held August 21-23 in Sydney, Australia and at G-Force EMEA, held September 11-13 in Barcelona, Spain.
For more information about AudioCodes products and services for Genesys customers, please visit www.audiocodes.com/genesys