AudioCodes Supplies Polkomtel with VoIP Gateways and IP Phones for its Contact Center
Polkomtel, one of the largest mobile operators in Poland, selects AudioCodes products to provide VoIP connectivity for its Genesys-based Contact Center serving millions of subscribers
Lod, Israel - May 2, 2012 - AudioCodes (NasdaqGS: AUDC), a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that Polkomtel S.A., one of the largest mobile operators in Poland with more than 14 million subscribers, has selected AudioCodes’ Mediant 2000 VoIP Media Gateways and 310HD High-Definition IP Phones to enable high quality, reliable VoIP connectivity for its Genesys-based IP contact center locations.
“AudioCodes’ hardware fully met all parties’ expectations for Polkomtel’s project for the gradual migration of its multisite contact center from a traditional telephony system to a next generation IP solution based on the Genesys SIP Server platform using VoIP technology,” said Konrad Lelonek, Project Manager at Qumak-Sekom, a leading system integrator in Poland that implemented the overall solution at Polkomtel. “Now, using AudioCodes Media Gateways, the IP contact center infrastructure can interface seamlessly with the PSTN and communicate with the remaining legacy infrastructure. In addition, all Polkomtel's contact center agents are now using AudioCodes 310HD IP phones for their everyday work.”
“AudioCodes VoIP gateways have enabled Polkomtel to gradually migrate their Contact Center from a mixed TDM/PBX environment into a unified SIP-enabled environment with the Genesys SIP Server,” commented Richard Barton, Director of Product Management at Genesys. “This infrastructure migration is supported by AudioCodes’ full product certification and seamless integration with the Genesys SIP Server.”
“AudioCodes is delighted to have been chosen as the platform of choice for another market leading service provider,” said Nimrod Borovsky, Vice President of Marketing at AudioCodes. “Using our specially designed gateway integration with Genesys and high definition IP Phones, large service providers such as Polkomtel can streamline their contact center infrastructure and deliver the reliability and quality required for mission-critical business communications.”