InTouch Enterprise Edition OpenVoicemail Service
InTouch Enterprise Edition OPENVoicemail Service (VM) offers the traditional legacy voicemail solution for incoming voice messages. Similarly, it is an ideal solution enabling the transfer from an old voicemail to next generation voicemail.
Enabling a smooth transition from legacy platforms, InTouch Enterprise Edition OPENVoicemail complies with an existing feature set of voicemail systems. Available features include: Call completion; Greeting; CallBack (Call return); Send Voice Notes to a Telephone; direct Mailbox Deposit.
InTouch Enterprise Edition OPENVoicemail “Send Voice Notes to a Telephone” destination feature, enables the subscriber to record voice notes and send them to any telephone handset.
InTouch Enterprise Edition OPENVoicemail Service supports single and multi-branched Enterprises. In this way, the enterprise has a single connection to the VoIP network without having to connect each one of the branches directly to the external environment for incoming voice messages. All company users will have direct access to the InTouch Enterprise Edition OPENVoicemail Service, enabling the retrieval of messages.
The rich Telephony User Interface can be adjusted to suit the enterprise’s needs, which is comprised of language, localization and customization.

InTouch Enterprise Edition OPENVoicemail Platform
InTouch Enterprise Edition OPENVoicemail service uses the Mediant™ 1000 platform abilities to provide a single box stand-alone solution for single or multi-branch enterprise offices and SMBs. The Mediant 1000 single box acts as a media gateway, media server and voicemail to utilize the existing VoIP Enterprise infrastructure. InTouch Enterprise Edition platform is designed to operate in a VoIP and TDM environment.
Mediant 1000 platform General Features
The Mediant 1000 is AudioCodes’ cost-effective, converged wireline VoIP media gateway. Intelligently packaged in a stackable 1U chassis, it is designed to interface between TDM & IP networks in enterprises or small-scale carrier locations. Incorporating AudioCodes’ innovative Voice over Packet technology, the Mediant 1000 enables rapid time-to-market and reliable cost-effective deployment of next-generation networks. Adding the Media Processing Module (MPM) and Open Solution Network (OSN) Server to the Mediant 1000, enables the platform to run the OPENVoicemail application. The Mediant 1000 is based on AudioCodes field-proven and highly reliable technology, features superior voice quality and a large market share.
| Messaging | SMTP, WebDav |
| TDM Telephony | E1/T1/J1, FXS/FXO, BRI |
| VoIP | SIP, MSCML |
| Database | Standard SQL protocol |
| Voice Compression | G.711, G.723, G.726, GSM |
| Voice File Format | WAV |
| Number of Concurrent Ports | 2, 4, 6, or 8 |
| Number of Users | Up to 500 |
| Messages Recording Volume | Up to 100 hours |
| Open Solution Network (OSN) Server |
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| Fault Management (log files) | Log files contain tracking messages for fault or problem troubleshooting |
| Administration and Configuration | Web tool to administrate and configure the application for full integration with the enterprise’s network |
- Includes all regular and legacy voicemail features
- Telephony User Interface localization and customization
- Supports multiple languages for the Interactive Voice Response (IVR)
- Self-provisioning – TUI PIN, recording personal greeting
- Media Gateway, Media Server and VAS in the same box
- Stand Alone Survivability (SAS) for service continuity
- Supports multi-branched enterprise
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Datasheets
