Founded in 1997, Data Collection Resources (DCR) is a global provider of affordable call center quality monitoring and recording solutions that ensure a positive customer interaction experience. Customer Experience Monitoring Suite includes sampled or Total Record scheduled recording, monitoring and playback, Agent Evaluation, Screen Capture, Record on Demand and e-Learning Management.
The Company's strength lies in its ability to leverage the inherent capabilities of Microsoft Windows using standard ?off the shelf? components -- setting DCR apart from other systems that require sophisticated IT infrastructures. CEMS is designed to help customer contact centers schedule quality recording sessions and automate the agent evaluation process in full support of the business goals of the center. Matching feature-for-feature DCR offers a definitive advantage without the high price (up to 75% less expensive) or complexity of traditional systems.