HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools.These solutions are designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability.HigherGround applications are used by call centers as well as by organizations in public safety, financial services, healthcare, government and many other industries.
Products & Services Overview
HigherGround's solutions collect data from multiple sources (ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases, etc.) and integrates the information into a single interface.The business intelligence reporting and trend analysis tools empower clients with knowledge and insight to improve agent performance, optimize communications resources and increase revenue.
HigherGround's Fusion Series 7 is a complete family of proven, innovative solutions that can be combined to meet the specific needs and requirements of any business. These solutions provide the intelligence necessary for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement.
AudioCodes Interoperability Overview
Smartworks DP and DT Call Logging Products provide Trunk Side recording. SmartWorks NGX provide Station Side Recording and are fully integrated with over 50 PBXs.