Message Technologies, Inc. (MTI) is an industry leading providing of standards-based speech interactive voice response (IVR) technologies and full-service hosting. MTI’s mission is to deliver innovative and affordable interactive voice solutions with maximum customer satisfaction. With over 17 years of experience and 2000 customers throughout North America and abroad, MTI provides senior telephony and speech professional services for the design, development, deployment and ongoing testing of VoiceXML (VXML) applications. MTI handles every part of the IVR hosting infrastructure including trunk and platform provisioning, business continuation planning, monitoring, web access, physical and logical security, co-location options, and live agent services.

Completely outsource your IVR application with us, or choose our open-hosting option, where MTI provides the telephony, IVR, and speech infrastructure with application and database control residing at your site or ours. MTI is committed to providing a world-class hosting environment with best-of-breed technology at every level. Our standards based platform and infrastructure, uptime commitments, and development resources give developers the control and ease to develop, manage, and easily deploy VoiceXML (VXML) applications.  MTI also partners with industry-leading speech application providers to deliver innovative and reliable IVR applications with maximum customer satisfaction. With MTI, you will experience the benefits of customized IVR solutions at “off-the-shelf” application pricing.

Message Technologies (MTI) uses the AudioCodes Mediant Gateway technology to simplify the telephony connectivity to the Genesys VoiceGenie IVR platform. The gateway infrastructure seamlessly bridges the gap between our IP-Based platform and the TDM world. With the AudioCodes gateway, MTI has the flexibility to operate a hybrid environment where traditional TDM traffic is converted to SIP or IP-based traffic can be originated or terminated directly. The combination of the AudioCodes gateway, coupled with MTI’s best-of-breed VoiceXML platform provides an extremely scalable and reliable solution for hosted Interactive Voice Response (IVR) solutions.