Rostrvm Solutions Limited designs, develops and supports the rostrvm suite of applications that make call centres, contact centres and back office operations work efficiently and effectively.
Rostrvm’s modular software suite blends inbound and outbound contact handling facilities to cost effectively support contact management and off-phone processes.
- Predictive dialling
- Inbound contact management
- Scripting and prompting
- Off-phone activity support
- Task blending for optimum team productivity
- Operational and business management information
Rostrvm supports customers with unrivalled technical expertise, innovation and call centre experience coupled with its "can do" attitude to meet needs and challenges.
Rostrvm has a very demanding and loyal customer base that relies on them for provision and support of its core call handling and process management functions. They include Aviva, Cable & Wireless, EDF Energy, London Borough of Wands worth, Nottinghamshire County Council, Telefocus and Cambridge University Press to name a few.
As a privately held company Rostrvm maintains a strong culture of independence which is increasingly rare in this market sector. Rostrvm sees their independence as a major benefit to its customers and partners - it guarantees the openness of its technology and the objectiveness of its approach and advice.
Products & Services Overview
rostrvm uses AudioCodes gateways to ‘wrap around’ existing telephony platforms; full contact management facilities can be deployed on even the most rudimentary telephony systems.
In ‘green field’ sites or in a hosted environment rostrvm is deployed with AudioCodes gateways in a ‘pure’ SIP VoIP infrastructure to build ‘switchless’ contact centres without traditional telephony.