Call Recording for Microsoft Lync - Market Requirements

Call recording has become an essential requirement for all kinds of businesses. In many countries and vertical markets, call recording is a legal necessity. In other situations, companies may decide to introduce call recording for a variety of reasons, such as:

• Meeting compliance requirements
• Minimizing liability
• Monitoring quality assurance
• Enforcing security and protection
• Verifying sales transactions
• Improving agent performance

 When deploying a call recording system today, there are several important aspects which need to be addressed. The system must be efficient and easy to operate, guaranteeing a low cost of ownership. Other requirements are to be able to record calls with high quality audio and store them in a secure environment. The recordings should be searchable and allow for playback on demand.

As enterprises around the world embark on the migration of their telecommunications infrastructure from traditional telephony to IP-based unified communications platforms, call recording solutions need to support a mix of TDM and VoIP traffic. The growing number of deployments of IP-based systems such as Microsoft Lync in the SME arena is driving the need for a comprehensive passive call recording system that can integrate seamlessly into that environment.

While Lync does support active recording of calls initiated by Lync users themselves, it does not provide integrated support for passive call recording for purposes such as compliance, quality assurance and legal requirements. Any passive call recording solution in a Microsoft environment must include the ability to record calls transmitted using encrypted SRTP and provide native support for Microsoft’s wideband RTA codec to ensure that the recordings are of the highest quality.

Call Recording for Microsoft Lync - AudioCodes Solution

AudioCodes SmartTAP for Microsoft Lync is a secure and stable passive call recording solution that enables the recording of key business interactions within any Microsoft UC environment, including Microsoft Lync and Office communications Server R2. Built on proven technology and leveraging years of experience in developing and integrating call recording solutions, SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. The solution can be easily configured using an intuitive web-based interface, which simplifies system deployments and reduces support requirements. As a passive call recording solution, SmartTAP enables companies to meet compliance and legal requirements without the need for call participants to initiate the recording and without using up costly Lync conferencing resources.

SmartTAP can be supplied as a standalone solution or bundled along with other AudioCodes products. In particular, in a Microsoft Lync environment, SmartTAP complements AudioCodes’ broad VoIP offering which includes Microsoft-certified Enhanced Media Gateways and Survivable Branch Appliances (SBA).

AudioCodes SmartTAP Benefits

• Cost-effective call recording solution for all sizes of businesses meeting compliance and legal requirements
• Available as a standalone solution or bundled with other AudioCodes VoIP products
• Trusted certified solution for Microsoft Lync and Office Communications Server R2 passive call recording
• Passive recording without using up costly Lync conferencing resources
• Support for encrypted SRTP ensuring call data integrity is preserved
• Native support for the wideband RTA codec enabling high definition call recording
• Flexible call recording options, including triggered, on-demand and always-on recording
• Centralized management for remote branch office architectures
• A single, easy-to-use and feature-rich web-based user interface reducing training and support costs
• Robust Search and Playback tools, allowing users to search and retrieve specific recordings
• Secure environment compliance with recording regulations
• Can be hosted on AudioCodes Mediant 1000 platform resulting in CapEx savings