Applications for Lync
SmartTAP Call Recording | Auto Attendant IVR | SIP Phone Support (SPS) | Fax2Mail
AudioCodes is offering a set of complementary applications for Lync deployments. The applications may run on AudioCodes gateways and SBAs or an external server.
SmartTAP Call Recording
AudioCodes SmartTAP for Microsoft Lync is a certified and secure call recording solution that enables the recording of key business interactions within a Microsoft Lync environment. SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. Built on a proven technology, SmartTAP leverages years of experience in developing and integrating call recording solutions.
Main features and capabilities
- Certified call recording solution for Microsoft Lync
- No conferencing resources required
- Full support for the Microsoft RTA codec
- Remote branch survivability with buffering technology
- A simple, easy-to-use centralized management web based interface.
- Multiple call search criteria and filtering with customizable display of results
- Live call monitoring and quality management
Related Solutions: On-Premise Lync, Lync Online Hybrid Voice, Lync in the Cloud
Related Products: SmartTAP Call Recording for Microsoft Lync
Auto Attendant IVR
AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to intended destinations based on the buttons pressed by the caller, using DTMF detection.
Auto Attendant can be deployed as a standalone system on AudioCodes gateways and SBAs in branch offices to complement the Microsoft Lync Server.
Main features and capabilities
- Automatically plays voice prompts to callers
- Transfers callers to additional menus and extensions based on caller input
- Supports different operator numbers for working and non-working hours
- Detects received fax calls and forwards faxes to the enterprise's default fax machine/e-mail
- Remote online management of the Auto Attendant service
Related Solutions: On-Premise Lync, Lync Online Hybrid Voice, Lync in the Cloud
SIP Phone Support (SPS)
AudioCodes SIP Phone Support (SPS) is a value-added application for AudioCodes Mediant gateways and E-SBCs, which enables smooth connectivity of IP Phones with the Microsoft Lync. By connecting between the Lync Server and IP Phones that are not Lync certified, SPS provides investment protection and deployment flexibility for enterprises with installed base of existing IP phones. Implementing SPS enables advanced features such as enhanced presence, active directory, and support for high definition wideband coders.
Main features and capabilities
- Supports Active Directory
- Supports Lync Server presence
- Can scale to support thousands of users
- Works in conjunction with Microsoft SBA
- Based on a certified Microsoft protocol interface
- Provides security features for connectivity into Microsoft Lync Server, such as SIP over TLS and Secure RTP
Related Products: SIP Phone Support
Fax2Mail
AudioCodes’ Fax2Mail is a powerful and flexible tool for managing inbound Fax calls and delivering them efficiently to the correct destination. AudioCodes Fax2Mail is a pure software application which can be deployed on a standard server or on AudioCodes Mediant Gateways and Survivable Branch Appliances (SBA) in branch offices. For multi-branch organizations the Fax2Mail application may be deployed at branches offices or as a centralized application in the datacenter serving all remote branches.
Main features and capabilities
- Fax is received as email with PDF attachments and can be viewed on PCs and smartphones, printed, archived and forwarded to others
- Automatic Fax Detection supporting T.38 and T.30 fax protocols
- Easy to set up - integrates with the enterprise’s Active Directory (LDAP) and the enterprise’s mail server (SMTP)
- Scalable from a few to dozens of fax ports
- Support for corporate fax, dedicated fax number for specific users and combined voice/fax mailbox
- Savings on DID lines - One DID per user for both voice and fax calls
Related Solutions: On-Premise Lync, Lync Online Hybrid Voice, Lync in the Cloud
Related Products: Enhanced Media Gateways for Microsoft Lync, Survivable Branch Appliances for Microsoft Lync