AudioCodes management tools facilitate the deployment of voice equipment and improve its operation in Lync deployments. AudioCodes offers a management system and a monitoring system, as well as integration with the Lync System Center Operations Manager (SCOM).
SEM - Session Experience Manager
AudioCodes Session Experience Manager (SEM) is an intelligent analysis tool used to monitor the quality of Voice over IP calls within the enterprise network and its connecting trunks to service providers. By leveraging SEM, IT managers and administrators of hosted and managed services get a detailed view of the quality of voice traffic, allowing them to quickly identify, fix and prevent issues that can affect the voice calling experience at the enterprise.
EMS - Element Management System
AudioCodes Element Management System (EMS) is an advanced solution for standards-based management of VoIP networks, covering all the areas vital to the efficient operation, administration, management, and provisioning (OAM&P) of the Mediant and MediaPack Series VoIP Gateways. The AudioCodes EMS enables Network Equipment Providers (NEP) and System Integrators (SI) the ability to offer end-users rapid time-to-market and inclusive, cost-effective management of next-generation networks.
SCOM - System Center Operations Manager
Microsoft SCOM enables customers to reduce the cost of data center management across server operating systems and hypervisors through a single, familiar and easy-to-use interface. Through numerous views that display state, health and performance information as well as alerts generated according to specific availability, performance, configuration or security situation, operators can gain rapid insight into the state of the IT environment, and the IT services running across different systems and workloads.
AudioCodes provides a Management Pack that enables uses to monitor AudioCodes devices (Mediant 1000, Mediant 1000 MSBR, Mediant 2000 and Mediant 3000) using the SCOM interface, via SNMP protocol. Management features include the use of the discovery module, health states, alerts and performance counters.