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  • United Kingdom
  • Full-Time
  • Position #286

Job Description

  • Be the customer-facing focal point – to cover all solution delivery and onboarding activities across products and services
  • Manage the relationship with the client and all stakeholders
  • Develop a detailed project plan
  • Perform risk management to minimize project risks
  • Coordinate internal and external resources for the flawless execution of projects
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Create and maintain comprehensive project documentation
  • Execute according to a Project Management methodology for experience consistency
  • Ensure that all projects are delivered on-time, on-budget, on-scope, on-quality
  • Report and escalate to management as needed
  • Manage relationships, conduct periodic meetings and provide reports to account owners
  • Develop, deliver and execute customer success plans which outline critical success factors and measures for success.
  • Handling Managed Services customers Day2 requests and act as customer success manager

Requirements

  • 5 years direct work experience in project management including all aspects of process development and execution
  • Proven experience in managing and delivering projects to large enterprise companies in a technological environment (SaaS – advantage)
  • Educational background, in the fields of computer science or engineering for technical project managers
  • Proven working experience as a project administrator with understanding or hands-on experience in networking
  • Excellent proven client-facing and internal communication skills
  • Excellent written and verbal communication skills, Fluent English – Must
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Comfortable with occasional, (non-extensive) travel to client sites

Advantages

  • Project management qualification (PMP) or equivalent
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