Lod, Israel - June 6, 2013 - AudioCodes (NasdaqGS: AUDC), a leading provider of Voice-over-IP (VoIP) technologies, products and services, today announced that it has launched a new professional services and support program entitled “The Voice Experts @ Your Service”. The program leverages AudioCodes’ vast field of experience, technological know-how and global presence to provide assistance to business partners at all stages of customer voice deployments.
Covering the three fundamental stages of “Plan”, “Implement” and “Operate”, the program allows partners to select the services they need to complement their own technical and logistic capabilities. This is especially important for large, multisite or international voice deployments where AudioCodes’ voice expertise contributes to smooth delivery and implementation. Among the services offered are Network Voice Readiness Assessment to verify existing data networks’ suitability for handling voice traffic, a range of implementation services intended to ensure trouble-free installation and configuration, and various options for technical support and hardware replacement to guard against costly system downtime.
“Our new program ‘The Voice Experts @ Your Service’ expresses our vision of offering a full range of services to our partners throughout the lifecycles of their voice projects, delivered by our worldwide team of highly experienced engineers,” explained Ofer Nimtsovich, VP Global Services at AudioCodes. “The program has been designed to be extremely flexible, so that partners only need to order the services they require to complement their own offerings. From the initial planning through implementation and up to continued technical and operational support, our global team is available to help our valued business partners achieve their project goals smoothly, efficiently and within budget.”
The complete portfolio can be found on the AudioCodes website: www.audiocodes.com/services-support/professional-services