Products for Microsoft 365

SmartTAP Call Recording

Certified for Skype for Business

Easy call recording

Powerful centralized management system

Compliance and quality assurance

SmartTAP Call Recording

Enterprise-wide compliance and liability call recording with full Skype for Business support.

  • Passive call recording for compliance and quality assurance Passive call recording for compliance and quality assurance
  • Software-only solution simplifies deployment Software-only solution simplifies deployment
  • Simple recording management and retrieval Simple recording management and retrieval
  • Skype for Business certified Skype for Business certified

Overview

AudioCodes SmartTAP Call Recording is an enterprise-wide compliance and liability recorder supporting Skype for Business. SmartTAP can be deployed across the enterprise to capture any call, either on-demand or, if required, constantly, when compliance and liability issues are more critical.

With an integral Skype for Business recording toolbar, enterprise users can record with SmartTAP anywhere and any time they are on Skype for Business calls. SmartTAP can initially be deployed on a small scale and then scale up, as and when required, to support many thousands of users using the product’s linear scalability feature.

Benefits

  • Recording for compliance, liability, quality assurance, security and sales verification
  • Software-based licensing for simple deployment and easy upgrades
  • Easily record anyone in the enterprise including mobile or remote users
  • Fully passive recording solution – no user interaction required
  • Powerful, intuitive management system simplifies recording and retrieval
  • Can be hosted on AudioCodes Mediant platform reducing hardware costs and footprint
  • Fully integrated with third-party telephony solutions

Features

  • Simple, easy-to-use centralized web-based management interface
  • Convenient Full Time, Record on Demand or Save on Demand options
  • Embedded Skype for Business client toolbar
  • Pause & resume recording for PCI compliance
  • Distributed solution with branch survivability - continue to record when WAN is down
  • Robust security with definable granular user security profiles
  • TDM and IP system integrations support hybrid communications environments

Specifications

Recording Modes
  • Full Time Recording, Record/Save on Demand
  • Media Proxy to maintain calls within the enterprise network
  • Pause/Resume Recording
  • Codec support: G.711, G.723.1, G.729, G.722, G.722.1, ADPCM, MSGSM, Microsoft RTA, RED, Siren, and more
Playback
  • Replay from any PC or mobile device via browser
  • Search filter with customizable view
Call Search/Filter Criteria Tag and search calls based on user defined fields, criteria (time, user ID, extension) etc
Security
  • Sarbanes-Oxley, PCI – DSS, HIPPA, Dodd - Frank, Digital Signature, AES 128 bit File Encryption
  • Audit Trail
Scalability Up to 500 simultaneous recordings per instance of SmartTAP (unlimited expansion)
Telephony Integrations Microsoft Skype for Business, Microsoft Lync 2013 and 2010, SIPREC, Aastra, Allworx, Avaya, Cisco, Ericsson, Fujitsu, Intertel, NEC, Mitel, Nortel, Panasonic, Samsung , ShoreTel, Siemens, Toshiba, and more
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