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By using VocaONE, organizations with multiple phone destinations such as departments, branches or any other organizational functions can use one phone number for all their callers' needs. External callers dial the organization’s main phone line and reach any organizational department automatically with zero waiting time, without any human or manual call handling.
With special expertise in organizational domains across multiple business verticals, callers enjoy a simple, intuitive customer experience, with no IVR/DTMF phone menus. VocaONE comes with a dedicated analytics environment showing call usage, call data, peaks, destination and transfer rates, allowing organizations to maximize their workforce and customer service ROI.
- Voice routing of incoming calls from one single phone number to multiple destinations
- Support for recognizing department names, branch names, city names, or any other customer touch-point term
- Ongoing optimization and enhancement of voice routing terms and services by the AC Voca linguistic team
- Business intelligence and call traffic analytics
- Quick deployment and connectivity to any organizational PBX and IVR platforms
- Seamless configuration and solution management via the VocaONE web interface
- Customized welcome prompts, and ability to easily embed voice advertisements and special promotions within the VocaONE user flow
- Significant savings in phone-operating costs with the VocaONE automated voice experience, with no human phone receptionist needed
- Zero waiting time for external callers
- Ability to support multiple aliases\spoken terms per each phone destination
- Ongoing optimization and coverage of caller’s requests