Contact Center Solutions

Contact Center Solutions

Helping contact centers migrate towards an All-IP voice infrastructure

  • Certified by leading contact center solution vendors Certified by leading contact center solution vendors
  • Smooth migration to IP contact centers Smooth migration to IP contact centers
  • Support for cloud and on-premises deployments Support for cloud and on-premises deployments
  • Real-time voice quality monitoring Real-time voice quality monitoring

Overview

AudioCodes' VoIP network solutions for contact centers are designed to help organizations in their transition towards an All-IP voice infrastructure This can be achieved with the help of AudioCodes' comprehensive product portfolio and broad network and vendor certifications, combined with AudioCodes’ vast expertise in voice networks.

AudioCodes' contact center solutions are at the forefront of the migration to IP. They power hundreds of contact centers around the globe, supporting all types of deployments, whether on-premises or in the cloud:

  • SIP Contact Center – Reliable and effective migration to SIP-based contact centers
  • Cloud Infrastructure – Ensuring call quality and security in cloud-based contact centers
  • Agent Productivity  Maximize the productivity and operational efficiency of the local and remote agents

AudioCodes is proud to partner with the leading names in contact center systems - Genesys, Avaya, and others. AudioCodes' products undergo constant interoperability testing with our partners’ systems to ensure worry‑free solutions and build customer confidence.

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