VoiceAI Connect

Connect any contact center or SIP trunk to any bot framework
Embrace a best-of-breed approach
Superior voice quality
Increase efficiency while reducing costs

Overview

In the last few years, dramatic leaps forward in machine learning and AI have driven enterprises and organizations to automate communication with their customers. While this AI-based approach is usually implemented with text-based chatbots, customer engagement and the overall user experience can be enhanced by adding voice interaction to the conversations and creating a voice-bot. To implement a voice-bot, the bot framework and speech services, such as text-to-speech and speech-to-text, need to be connected to the enterprises’ voice and telephony channels.

Leveraging our extensive expertise in voice communications, AudioCodes VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, thus facilitating full voice functionality and creating an intelligent voice journey.

READ MORE ABOUT OUR SOLUTION >

Benefits

Maximizes the user experience with minimum investment
Enables a best-of-breed approach to bot frameworks and speech services
Extends your bot usability to telephony and voice-based use cases
Reduces consumption and therefore the cost of speech services

Capabilities

Connects any contact center or SIP trunk to any bot framework
Native telephony and voice control from any bot framework via simple APIs
Superior voice quality drives fast and accurate bot response
Robust, secure and scalable solution architecture
Offered as a managed service or via the AudioCodes Live Hub self-service portal

Resources

Explore More

Videos