Build any Voice AI. 
Connect any Voice Channel.
Your Way.

Live Hub is built for enterprises, solution providers, system integrators, ISVs and AI companies who need fast, flexible voice connectivity. It’s especially popular with teams building voice bots, enabling Teams Direct Routing or offering BYOC for contact centers.

With Live Hub you can implement:

• Voice AI agents and natural language bots
• Conversational IVRs
• Live agent assist (suggestions, summaries, sentiment)
• Real-time voice translation for live calls
• Telephony-oriented orchestrations (routing, escalation)
• SIP trunk and telephony connectivity
• Integration with contact centers, UC platforms (including Microsoft Teams) and voice channels

Live Hub gives you the flexibility to build voice AI agents using the platform of your choice. You can use Live Hub’s native AI Agents platform, integrate with leading third-party conversational AI platforms such as Google Dialogflow, Microsoft Copilot Studio, Amazon Lex or Rasa, or connect to a custom, in-house–developed solution.

To enable integrations with in-house–developed solution, Live Hub exposes APIs that allow you to stream text or audio in real time directly between Live Hub and your conversational AI platform.

Live Hub’s built-in AI Agents platform supports LLM-powered voice bots capable of understanding natural speech, invoking external APIs, accessing enterprise knowledge sources (such as documents and databases) and executing complex workflows.

Live Hub provides a wide range of prebuilt connectors and templates that make it easy to connect and integrate voice agents with multiple voice and telephony channels, including:

• Phone numbers (provided by AudioCodes)
• SIP trunks
• Contact centers
• Microsoft Teams
• PBXs
• Web calling (WebRTC click-to-call)
• WhatsApp calling

Live Hub also allows you to define call flows and routing rules through an intuitive, no-code UI. You can configure flows for inbound calls, outbound calls and calls transferred to human agents, without requiring any programming skills.

This flexibility enables you to connect any voice channel to any voice bot or route calls between different voice channels, all from a single platform.

Live Hub enables you to add voice capabilities to bots developed on third-party conversational AI platforms or built natively using Live Hub’s AI Agents platform. This is done through prebuilt integrations with a wide range of leading speech-to-text (STT) and text-to-speech (TTS) providers, including Google, Microsoft, Amazon, ElevenLabs, Deepgram and others.

You can choose to use the speech providers natively supported by Live Hub, or bring your own STT/TTS accounts by supplying your own API keys, giving you full flexibility and control over cost, quality and languages.

In addition, Live Hub exposes simple and flexible APIs that allow bot developers on any conversational AI platform to control the telephony experience. These APIs support actions such as:

• Call transfer and call disconnect
• Playing audio files and prompts
• Barge-in handling
• Initiating outbound calls

Live Hub also provides real-time telephony events and notifications, including:

• DTMF detection
• Answering machine detection
• Call disconnect events
• No-input/timeout detection

Together, these capabilities allow developers to build fully voice-native, production-ready bots with complete control over both speech and telephony behavior.

Let’s start from the basics, It’s free to sign up and you even get $10 to test!

Live Hub follows a transparent, usage-based SaaS pricing model designed to let customers start small and scale at their own pace.

Pricing is primarily minute-based, calculated per consumed service (such as phone numbers, SIP connectivity, speech services, AI services and optional advanced features like real time voice translation), allowing you to pay only for what you actually use.

Because every voice use case is different, Live Hub does not force customers into rigid bundles. This gives you the flexibility to choose your own carriers, speech providers and AI platforms, and control your costs as your solution grows.

Key characteristics of Live Hub pricing include:

• Free trial with no upfront commitment – get started without a credit card
• Minute-based pricing per consumed service – clear and predictable cost structure
• Committed-volume and partner discounts
• Payment flexibility – prepaid or postpaid, via credit card, purchase order or through Azure or Genesys marketplaces
• Optional add-ons – the ability to purchase support plans and professional services (PS) hours for onboarding, integration and ongoing optimization

In short, Live Hub pricing is designed to be predictable, flexible and aligned with real usage, making it easy for new users to get started without upfront risk.

Public pricing can be found here (an easy to use pricing calculator will be available soon).

Live Hub is designed to be self-service and most customers can get up and running quickly using the available resources.

All users have access to AI assistants based on Live Hub data, comprehensive online documentation, step by step guides, dedicated CSM one-on-one sessions and training, as well as configuration walkthroughs that cover common scenarios such as connecting SIP trunks, integrating bots, enabling Microsoft Teams and configuring routing rules. Live Hub guides are written to support both technical and non-technical users.

In addition, Live Hub includes built-in wizards and templates inside the portal that guide you through key setup steps and reduce the need for prior telephony expertise.

For users building more advanced solutions, Live Hub also provides API documentation and examples to support custom integrations, outbound calling, automation and deeper orchestration use cases.

Many customers also leverage AudioCodes Academy training materials and webinars to accelerate onboarding and best practices adoption.

Primary documentation is available here: https://techdocs.audiocodes.com/livehub/ 

Portal resources are available here: https://intercom.help/audiocodes-1a6772ae1c8a/en/ 

You can, at any time, purchase a dedicated support package from the Live Hub portal and a professional hours package to guide you closely in your implementation.

Yes! Live Hub’s self-service portal includes a SIP connection wizard, automated guides and documentation. You can connect any SIP trunk quickly, often in minutes, without deep VoIP expertise.

If needed, AudioCodes support or professional services can assist with complex setups.

Live Hub customers start with free Basic support from day one. Live Hub customers benefit from AudioCodes’ global support organization, backed by decades of enterprise voice experience and 24/7 availability around the world.

Every account includes best-effort support at no cost, available weekdays from 09:00–17:00, with access to documentation, knowledge resources and email support for questions and troubleshooting.

As your deployment grows, you can upgrade your support plan directly from the Live Hub portal. Paid plans offer faster response times, extended coverage and 9-5 or 24/7 support for business-critical environments.

The key advantage is flexibility: start free, upgrade only when you need to and align support levels with your operational requirements.

Choose Live Hub when you want:

• One platform, multiple voice AI use cases – implement and scale a wide range of voice AI scenarios on a single platform, including voice bots, next-generation IVRs, agent assistants and real-time voice translation
• Connectivity to real-world voice and telephony channels – including SIP trunks, contact centers, Microsoft Teams, PBXs, WhatsApp and WebRTC
• Best-of-breed flexibility – build voice AI solutions using your providers of choice, from conversational AI platforms and speech providers to LLMs
• Fast and flexible deployment – self-service setup with no coding required
• Cloud-native, enterprise ready scalability and reliability with transparent, usage-based pricing
• Future-ready Voice AI innovation – Live Hub is continuously enhanced to integrate with the latest Voice AI providers and capabilities

Live Hub modernizes your voice infrastructure while maintaining enterprise-grade reliability and lowering total cost of ownership