In a world where customers expect instant, effortless communication, businesses need to meet users where they are. At AudioCodes, we're delivering on that expectation by adding WhatsApp voice calling to AudioCodes Live Hub, our cloud-native platform built to connect, enhance and transform enterprise voice applications with conversational AI.
A Platform with a Vision
AudioCodes Live Hub is more than just a connectivity layer. It’s a self-service communication hub that empowers organizations to build advanced AI-powered voice applications, integrate with leading Conversational AI Platforms (CAIPs) and orchestrate calls seamlessly across voice bots, contact centers, SIP trunks and unified communications solutions such as Microsoft Teams.
After all, our vision is simple but powerful – to connect any voice channel, enhance it with AI and orchestrate smarter conversations. And with that vision very much in mind, Live Hub now supports WhatsApp voice calling. You can see WhatApp's own announcement here.
Why Add WhatsApp Voice?
With almost three billion users globally,1 WhatsApp is one of the most widely adopted communication apps, especially in mobile-first markets. Adding WhatsApp voice call support, both inbound and outbound, allows Live Hub customers to expand their reach and lower the friction for user engagement.
Whether your customers prefer to chat or call, WhatsApp now becomes a fully integrated voice channel in your customer journey – no downloads, no new apps, just natural conversation through a trusted platform.
How It Works in Live Hub
Live Hub’s flexible architecture enables you to route WhatsApp voice calls just like any other voice channel, allowing you to create sophisticated, AI-driven voice flows that start right inside WhatsApp. You can:
- Connect WhatsApp voice calls to voice-bots you’ve built directly on Live Hub or with third party CAIPs such as Google Dialogflow, the Rasa platform, Amazon Lex or Microsoft Copilot Studio
- Connect WhatsApp calls to your contact center for making inbound and outbound calls
- Engage with Live Hub’s built-in voice AI services like real-time translation or live-agent assist
A Unified Voice AI Platform
Live Hub already supports a wide range of voice applications, including:
- Virtual agents
- Conversational IVRs
- Live agent assist
- Real-time voice translation
- Call recording, transcription and analytics
The addition of WhatsApp calling neatly complements our existing click-to-call, PSTN and WebRTC options, making Live Hub one of the most comprehensive platforms out there for voice AI developers and implementers.
Schedule a Meeting
Schedule a free, no-obligation meeting at a time that works for you!
Benefits at a Glance
WhatsApp voice in Live Hub means broader reach, easier access and smarter conversations. Here’s how it helps you connect, engage and deliver – all with less effort:
- Global Reach with Local Familiarity: Let customers use WhatsApp voice calling to engage, no matter where they are
- Frictionless Onboarding: No need for users to switch apps or dial numbers
- Seamless Bot Integration: Any bot on Live Hub or third-party CAIP can answer WhatsApp calls
- Fully Self-Service: Easily configure routing rules via the Live Hub portal
- Inbound and Outbound: Use WhatsApp for proactive engagement or customer support
Ready to Try It?
WhatsApp Calling is officially available today on Live Hub. All you need to do is configure your WhatsApp voice number, define your routing logic and you can be up and running in just a few minutes. And with built-in support for leading speech services like OpenAI, Deepgram and ElevenLabs, your voice experience can be truly next-gen.
So if you're building voice bots, AI contact center workflows, or just want to reach your customers more effectively, Live Hub plus WhatsApp calling equals a true game-changer. Let’s build the future of voice AI together – one conversation at a time.
