Solution Architect

Description

About the Role

AudioCodes is seeking a highly skilled Solution Architect to lead to lead the technical engagement in Voice Transformation – including VoIP, UC/UCaaS, Contact Center modernization, and Conversational AI (CAI) projects in Israel.

The SE will own the technical part of the sales cycle — from opportunity identification through solution design, demonstrations, and Proof of Concepts (POCs), all the way to successful handover to post-sales.

You will work closely with partners, enterprise customers, telecom providers, and our internal teams to design and position cutting-edge solutions that combine AudioCodes products with leading partner technologies. This role demands both deep technical expertise in voice solutions and strong consultative selling skills.

Key Responsibilities

• Provide consultation-level service to customers — from initial technical discussions to complete solution architecture and design.
• Lead technical engagement in enterprise UC/UCaaS migration, telecom provider migration to VoIP/UC, and digital transformation initiatives.
• Design and position AI-driven chatbot and virtual assistant solutions for customer service, contact centers, and enterprise workflows.
• Deliver engaging presentations and hands-on product demonstrations to customers, partners, and at industry events.
• Act as the technical lead in RFP/RFI processes, ensuring complete and competitive responses.
• Conduct Proof of Concept (POC) and first-time installations/demos with customers and partners.
• Serve as the primary technical interface to channel partners, enabling and transferring technical knowledge.
• Analyze customer requirements, translate them into high-level designs, and liaise with Product Management and R&D for solution alignment.
• Provide product and solution training during the pre-sales phase.
• Support marketing activities such as seminars, webinars, and roadshows.
• Supervise interoperability and integration tests between AudioCodes solutions and customer/carrier systems.

Requirements

Education:

• Engineering or university degree in Telecommunications, Electrical Engineering, Computer Science, or equivalent.

Experience:

• 5-10 years in a presales or technical engineering role in Conversational AI (AI-powered customer experience solutions), VoIP, SIP, SBC, IP Telephony, UC, UCaaS, and Contact Center environments.
• Hands-on experience with Microsoft Teams, Zoom Phone, Cisco Webex, and other public cloud communication services (Azure Communication Services, AWS, Amazon Chime).
• Proven track record in designing and deploying enterprise communication solutions and carrier-grade systems.
• Knowledge of Contact Center platforms (Genesys, Avaya, ININ, or others).
• Familiarity with digital transformation initiatives in the Israeli enterprise market.

Personal Skills:

• Strong technical leadership and consultative selling abilities.
• Excellent presentation and communication skills in Hebrew and English.
• Strong interpersonal skills, comfortable interacting with C-level, technical teams, and partners.
• Team player, able to work effectively in a multinational and fast-paced environment.
• Self-motivated and able to manage multiple opportunities in parallel.
• Willingness to travel across Israel to meet customers and partners.

Why Join Us?

At AudioCodes, you’ll be at the forefront of next-generation voice, AI, and digital engagement solutions. You’ll work with leading enterprises, service providers, and partners in Israel’s most dynamic industries, helping them transform the way they communicate.