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Professional Services

全面的全球规划、实施、运营和支持服务组合

概览

奥科的专业服务使我们的合作伙伴和客户可以从我们的模块化专业服务组合中选择我们的服务套餐(或补充他们自己的需求)。其结果是一个基于规划、实施和运营三个基本阶段的完整的网络生命周期模型。我们的专业服务组合能够实现无缝集成、高可用性和不间断的可扩展性,以满足业务和网络需求。

  •    规划 - 为您的项目选择正确的解决方案和最佳实践方式。
  •    实施 - 通过全球安装、实施和调试服务, 完成语音实施。
  •    运营 - 迅捷的技术支持,高效的硬件更换和持续的监控和管理服务。

  下载手册

  • 模块化和可定制 模块化和可定制
  • 丰富的专业知识和现场经验 丰富的专业知识和现场经验
  • 消除风险 消除风险
  • 全球覆盖 全球覆盖
  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

  • Planning and Design Consulting Service

    Based on many years of best practices and business benchmarking, our engineers will assist you throughout the entire process of planning and designing voice deployments.

  • Project Management

    Our experienced project management team is there to ensure that solutions are delivered and deployed on time, at the highest quality and within budget. We offer end-to-end project management and a single point of accountability.

  • Resident Engineer

    AudioCodes Resident Engineer service focuses on all technical aspects of AudioCodes products, including in-depth network analysis, systems management and various tasks, by providing certified, experienced, and knowledgeable professionals to augment the existing skill sets. The AudioCodes Resident Engineer will work closely with you to understand your unique processes and requirements, as well as the network's specific configurations and challenges.

  • AudioCodes Global Services - Planning Services

    AudioCodes’ planning services help determine the right solution and best practices for each customer’s individual business needs, avoiding design pitfalls and preventing unwelcome post-deployment service interruptions.

  • AudioCodes Global Services - Implement Services

    AudioCodes portfolio of implementation services is designed to assist partners and end customers achieve smooth voice implementations by providing the services necessary for physical installation and configuration at virtually any geographic location.

  • Installation, Configuration and Commissioning Services

    Services include Site Survey to verify the readiness of customer locations for the installation; Staging of devices before they are delivered to ensure they are ready for immediate activation upon delivery to the customer site; On-site Installation including physical placement, connection and verifying basic functionality; and Configuration & Commissioning of devices (remotely or on-site).

  • Field Technician Services

    AudioCodes Field Technician Service is a comprehensive set of service offerings to meet the diverse operational needs of our customers. Our team of certified engineers and partners handle all of your field technician requirements to your satisfaction on a global reach. Field Technician Services include Site Readiness Surveys, Physical Installation, and Break-Fix support.

  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

  • Remote Monitoring

    The AudioCodes Monitoring Service offers peace of mind with the around-the-clock monitoring by the AudioCodes Network Operating Center (NOC). The AudioCodes Monitoring Service is an annual, renewable service, whose goal is to ensure the availability and performance of devices by notifying the customer when one or more of a predefined list of alarms occurs (or clears) on a monitored device in the customer’s network.

  • Software and Hardware Upgrade

    An AudioCodes managed service to monitor and manage all software and hardware releases and make sure they are up to date.

  • Global Hardware Replacement

    AudioCodes offers a complete set of hardware replacement services to provide cost-effective repair and replacement options for all AudioCodes products. Whatever requirements and needs, AudioCodes hardware replacement offerings provide the flexibility and convenience to choose the most appropriate spares management methodology.

  • AudioCodes Global Services - Global Operations and Support Services

    AudioCodes offers a broad selection of operational services and support to assist partners and customers with prompt handling of technical support issues, efficient supply of replacement hardware and ongoing management of software and hardware upgrades.

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