Head of Customer Success Manager
- Naimi Park, Or Yehuda, Israel
- Full-time
Description
AudioCodes is expanding globally, and we’re looking for a proven Customer Success leader to scale our worldwide CSM team and drive customer value for Meeting Insights—our award-winning, AI-powered meeting intelligence platform.
About AudioCodes
AudioCodes (NASDAQ, TASE: AUDC) is a global leader in voice and conversational AI solutions, trusted by 50+ Fortune 100 enterprises and 66 top service providers. Meeting Insights launched in 2024 and has rapidly grown to hundreds of customers worldwide.
Meeting Insights was named “Best Use of AI” – UC Awards 2024
If you’re a strategic, passionate CS leader ready to shape the future of meeting intelligence, we’d love to meet you.
What You’ll Lead
As Head of Customer Success, you will:
- Lead and grow a global CSM team across Israel, the US, and Europe
- Own customer onboarding, adoption, retention, and expansion
- Serve as the executive sponsor for key enterprise accounts
- Partner closely with Product, Sales, Engineering, and Data teams
- Drive customer-centric strategies, processes, and success metrics (NPS/CSAT)
Requirements
What We’re Looking For
- 5+ years managing global CSM teams of 10+ people
- Experience with enterprise B2B SaaS customers
- Strong communication, data-driven mindset, and executive presence
- Hands-on experience improving customer engagement and satisfaction
- Ability to thrive in a fast-paced, scaling SaaS environment