Professional Services

Professional Services

Ein umfangreiches Portfolio für Planung, Implementierung, Betrieb und Supportdienste weltweit

Überblick

AudioCodes Professional Services gestatten unseren Partnern und Kunden die Auswahl von Servicepaketen (oder eine Ergänzung ihres eigenen Angebots) anhand unseres modularen Portfolios professioneller Dienstleistungen. Das Ergebnis ist ein komplettes Netzwerk-Lifecycle-Modell auf Grundlage der drei Hauptphasen PLANEN, IMPLEMENTIEREN und BETREIBEN. Unser Portfolio von professionellen Diensten ermöglicht zur Erfüllung von Geschäfts- und Netzwerkanforderungen eine reibungslose Integration, hohe Verfügbarkeit und durchgängige Skalierbarkeit.

  •    PLANEN − Festlegung der passenden Lösung und Best Practices für die Anforderungen Ihres Projektes.
  •    IMPLEMENTIEREN − Reibungslose Spracheinführung mithilfe von weltweiter Installation, Implementierung und Inbetriebnahmeleistungen.
  •    BETREIBEN − Umgehende technische Unterstützung, effizienter Austausch von Hardware und deren fortlaufende Kontrolle sowie Verwaltungsdienste.

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  • Modular und anpassbar Modular und anpassbar
  • Vielseitige Expertise und Außendiensterfahrung Vielseitige Expertise und Außendiensterfahrung
  • Ausschluss von Risiken Ausschluss von Risiken
  • Globale Reichweite Globale Reichweite
  • Resident Engineer

    AudioCodes Resident Engineer service focuses on all technical aspects of AudioCodes products, including in-depth network analysis, systems management and various tasks, by providing certified, experienced, and knowledgeable professionals to augment the existing skill sets. The AudioCodes Resident Engineer will work closely with you to understand your unique processes and requirements, as well as the network's specific configurations and challenges.

  • Project Management

    Our experienced project management team is there to ensure that solutions are delivered and deployed on time, at the highest quality and within budget. We offer end-to-end project management and a single point of accountability.

  • Planning and Design Consulting Service

    Based on many years of best practices and business benchmarking, our engineers will assist you throughout the entire process of planning and designing voice deployments.

  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

  • AudioCodes Global Services - Planning Services

    AudioCodes’ planning services help determine the right solution and best practices for each customer’s individual business needs, avoiding design pitfalls and preventing unwelcome post-deployment service interruptions.

  • Field Technician Services

    AudioCodes Field Technician Service is a comprehensive set of service offerings to meet the diverse operational needs of our customers. Our team of certified engineers and partners handle all of your field technician requirements to your satisfaction on a global reach. Field Technician Services include Site Readiness Surveys, Physical Installation, and Break-Fix support.

  • Installation, Configuration and Commissioning Services

    Services include Site Survey to verify the readiness of customer locations for the installation; Staging of devices before they are delivered to ensure they are ready for immediate activation upon delivery to the customer site; On-site Installation including physical placement, connection and verifying basic functionality; and Configuration & Commissioning of devices (remotely or on-site).

  • AudioCodes Global Services - Implement Services

    AudioCodes portfolio of implementation services is designed to assist partners and end customers achieve smooth voice implementations by providing the services necessary for physical installation and configuration at virtually any geographic location.

  • Software and Hardware Upgrade

    An AudioCodes managed service to monitor and manage all software and hardware releases and make sure they are up to date.

  • Remote Monitoring

    The AudioCodes Monitoring Service offers peace of mind with the around-the-clock monitoring by the AudioCodes Network Operating Center (NOC). The AudioCodes Monitoring Service is an annual, renewable service, whose goal is to ensure the availability and performance of devices by notifying the customer when one or more of a predefined list of alarms occurs (or clears) on a monitored device in the customer’s network.

  • Global Hardware Replacement

    AudioCodes offers a complete set of hardware replacement services to provide cost-effective repair and replacement options for all AudioCodes products. Whatever requirements and needs, AudioCodes hardware replacement offerings provide the flexibility and convenience to choose the most appropriate spares management methodology.

  • Network Voice Readiness Assessment

    Avoid poor performance and user-experience issues arising from the implementation of new voice applications, and help reduce post-deployment costs and service interruptions.

  • AudioCodes Global Services - Global Operations and Support Services

    AudioCodes offers a broad selection of operational services and support to assist partners and customers with prompt handling of technical support issues, efficient supply of replacement hardware and ongoing management of software and hardware upgrades.

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