Let’s Simplify Your Voice Operations
Ready to reduce downtime, cut IT costs and focus on your core business? Fill out the form and our managed services experts will help you choose the right package to match your operational goals.
All-In-One Cutting-Edge Service Offerings Delivered by AudioCodes Experts
AudioCodes Live is a portfolio of managed voice-based solutions that include software, hardware, deployment, ongoing maintenance and monitoring, hardware replacement, configuration changes and periodic service reviews. It is available globally as a monthly service that includes hosting, product functionality and service management.
Our all-inclusive monthly service deliverables
Unlock the power of effortless voice management and unparalleled performance with AudioCodes Live – your partner in communication excellence.
Reliable and Secure
Benefit from state-of-the-art hosting with 24/7 monitoring to ensure uninterrupted service and optimal reliability
Self-Service Visibility
Access intuitive tools for monitoring voice quality, call statistics and service performance in real time
Customized Configuration
Tailor system settings and updates to meet specific operational needs and ensure maximum efficiency
Intuitive Management Tools
Leverage easy-to-use self-service interfaces for seamless assessment and configuration
Why AudioCodes Live?
- Streamlined Operations and Cost Savings
Outsourced management streamlines voice infrastructure operations while reducing expenses by shifting costs from capital expenditures to predictable operating expenses. - 24/7 Global Service
A single point of contact ensures consistent management and support for global voice networks, delivering uninterrupted service across time zones. - Proactive Monitoring
Continuous monitoring identifies and resolves potential issues before they impact service, ensuring reliability and maximizing uptime. - Best Practice Expertise
With extensive experience and deep knowledge of AudioCodes products, our team ensures seamless implementation, management and optimization of your voice infrastructure. - Product Expertise
With our unparalleled expertise in our products, our team of specialists is uniquely positioned to deliver services grounded in best practices, ensuring timely and effective solutions.
AudioCodes Live Service Lifecycle Phases: Planning, Deployment and Operations
The following Service Lifecycle Phases reflect industry best practices and are mostly aligned with voice connectivity projects.
These phases help ensure a seamless, end-to-end service experience from concept to ongoing support.
To ensure a successful project launch, we follow a structured and collaborative approach that aligns business goals with technical execution. Our process emphasizes clear communication, efficient planning and seamless coordination across all stakeholders.
- Kickoff meeting
- Gather and coordinate customer requirements
- Scope requirements with stakeholders
- Schedule and assign milestones and technical resources
- Create design
- Develop test plan
Following implementation, we focus on ensuring alignment, readiness and long-term success through structured collaboration and quality assurance. This phase is critical to delivering a smooth transition into production and sustainable customer adoption.
- Conduct regular governance meetings with customer and/or third-party providers and vendors
- Testing and customer approval
- Training and knowledge transfer
- Go live
- Project completion meeting
To ensure continued operational excellence and long-term customer satisfaction, we provide comprehensive post-deployment support. Our services are designed to proactively maintain system health, deliver transparency and foster strong, lasting relationships.
- 24x7 maintenance support
- Service reporting
- Proactive monitoring
- Maintenance notifications
- Hardware replacement
- Change and configuration management
- Customer satisfaction and retention
Partnering with AudioCodes has been very successful. AudioCodes was the only partner out there that offered a true integration with Microsoft Teams.
Michael Rapp, IT Director at Berry Global
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