CRM Team Leader

Description

We’re looking for an experienced CRM Team Leader (Subscriptions & Services) to join our IT Applications department at a global, publicly traded technology company — stable, innovative, and a leader in its field.

In this role, you’ll lead a team of professional Subscriptions and Service Application Specialists responsible for the company’s core service systems, with a strong focus on Oracle Fusion Cloud, particularly Subscriptions and Service Logistics modules.

Key Responsibilities

• Team Leadership: Manage and mentor a team of ~5 application specialists; set goals, build work plans, and collaborate closely with business users, developers, and cross-functional teams.
• System Ownership: Oversee all CRM and service-related systems, including Oracle Fusion Cloud, Oracle Service Cloud (RightNow), and Wrike.
• Business Process Optimization: Partner with business stakeholders to analyze processes, design and implement technical solutions, and drive automation and continuous improvement.
• Project Management: Lead cross-departmental projects from requirements gathering through implementation, ensuring timely delivery and high-quality outcomes.

Requirements

• Proven managerial experience (minimum 2 years) leading Subscriptions and Service or application implementation teams.
• Hands-on experience with Oracle Fusion Cloud – mandatory, especially Subscriptions and Service Logistics modules.
• Strong analytical and business process design skills.
• Demonstrated project management experience and ability to work under deadlines.
• Excellent interpersonal and communication skills, with experience in a global environment.
• Advantage: Experience with Oracle Service Cloud (RightNow) and/or Wrike (PSA).

Why Join Us?

You’ll be part of an innovative and collaborative environment, working with advanced technologies and taking on meaningful professional challenges. We offer significant opportunities for growth and career development within a leading global company.