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AI Receptionist Built for Any Phone System
Answer more calls, even after hours. Give callers consistent help with everyday requests while keeping your team focused on the calls that need a person.
How it works
A simple question should not send callers through a maze of keypad menus.
With Voca CIC AI Receptionist, they simply explain what they need in their own words. It understands the request in real time, responds naturally, and handles everyday needs. When a person is needed, it brings in an agent instead of leaving the caller trapped in another automated loop.
Delivered through the AudioCodes Live Platform, the service connects to your existing phone system, with AudioCodes managing the voice connection. Across healthcare, retail, home services, and other industries, callers get a more direct experience while your team spends less time on routine requests.
Keep your phone system
See AI Receptionist in Action
Voca CIC AI Receptionist works with Microsoft Teams, Cisco, Avaya, or any other phone system without replacing your existing setup.
No need to replace your existing phone system.
Microsoft Teams Certification
Certified for Microsoft Teams Voice Agents
Voca CIC is among the first solutions certified for the Microsoft Teams Unify integration model for Voice Agents, extending its certified coverage from live-agent workflows to AI-powered conversations.
Why it matters
Better experience for every caller
Every call answered.
Every time.
Every call is answered instantly, even after hours, so no lead or customer request is lost.
Always accurate.
Never off-script.
AI delivers reliable responses and escalates to your team when needed.
Handle more.
Hire less.
Resolve common requests automatically and scale as call volume grows.
Real-Time Answers
Answer questions using your website and business documents. Connect to CRM systems, book appointments and send text messages. When human help is needed, pass the call and conversation context to an available agent.
Faster Setup
Number Provisioning
Call Insights
What it costs
Simple. Predictable pricing
Service
AI Receptionist
Works with your existing phone system.
$45 per concurrent session,
per month
per month
Phone number
provisioning
Azure AI Services &
conversational AI included
Multi-tier & multi-tenant
capabilities
*AudioCodes Live Platform integration and related services may involve additional costs.
Available as a standalone service. No Voca CIC Contact Center deployment is required.
Deliver AI Receptionist at Scale
Deploy AI Receptionist once, then create and manage separate environments for each customer, site, or business unit. Voca CIC’s multi-tier and multi-tenant architecture makes it easier to onboard new customers without starting a new deployment each time.
AudioCodes supports the initial implementation and training, then continues working with you to optimize the service after launch. With AudioCodes Live Platform integration, partners can also manage phone numbers, licenses, billing, and usage across customer accounts from one place.
One deployment. Separate environments for every customer, site or business unit.
FAQs
Yes. AI Receptionist works with Microsoft Teams, Cisco, Avaya, or any other phone system without replacing your existing setup.
No. AI Receptionist includes prebuilt designs for common scenarios, so you can go live immediately. These handle complete customer interactions from the initial request through resolution or handoff to a human agent, and can be customized to fit your needs.
AI Receptionist hands off to a human agent automatically when needed, with the full context of the conversation so the caller doesn't have to repeat themselves.
Yes. Load your own documents and connect your website so AI Receptionist can pull accurate answers directly from your content.
AI Receptionist supports 14 languages, including English (US, UK, AU), Spanish, French, German, Dutch, Italian, Portuguese, Chinese Mandarin, Hindi, Russian, Japanese, and Hebrew.
Our Experts Are Ready To Help!
