Background
Algar Telecom, a member of the Algar group, has a broad portfolio with telecommunications and technology solutions to serve corporate (B2B) and retail (B2C) customers. The company offers ultra-fast internet access, quality cell phones, pay TV with special programming, voice, data, internet, IT and Infra services, outsourcing, video and consultation media.
With 64 years in the market, it has a modern infrastructure, supported by a network of more than 55,000 km of optical fiber that currently serves more than 340 cities, in eight states of Brazil and the Federal District.
For more information, please visit the Algar Telecom website.
Challenges
With many businesses across Brazil adopting or considering Microsoft Teams as their unified communications solution of choice, Algar identified an opportunity to offer its business customers the ability to migrate their existing voice infrastructure to Teams simply and cost-effectively. With its Direct Routing feature, Teams provides all the necessary functionality to be employed as a full PBX replacement system. However, to achieve that goal, Algar required specialist solutions and technical expertise.
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Assist existing and new customers to migrate to Microsoft Teams
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Ensure reliable connectivity with PSTN and existing voice platforms
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Simplify service management and customer onboarding
“Many of our business customers in Brazil are looking to Microsoft Teams to enhance productivity and collaboration and, in conjunction with AudioCodes Live Cloud for Microsoft Teams, we can help them achieve those goals in a simple and cost-effective way.”
Results
AudioCodes Live Cloud for Microsoft Teams has laid the foundations for Algar to build a robust hosted Microsoft Teams service without the need for investing in costly infrastructure or hiring specialized staff. Thanks to AudioCodes' extensive experience with Microsoft UC solutions and voice connectivity in general, as well as its broad range of Microsoft-certified technological solutions, Algar can focus its efforts on recruiting new customers and generating increased traffic over its country-wide voice network. On the other side, Algar’s customers are able to achieve a smooth migration to Microsoft Teams calling without the headache of deploying and maintaining on-premises or cloud-based solutions.
“Here at Algar we pride ourselves on delivering innovative communications solutions to our business customers,” commented Melissa Kefouri, Head of Agile Transformation at Algar Telecom. “Many of our business customers in Brazil are looking to Microsoft Teams to enhance productivity and collaboration and, in conjunction with AudioCodes Live Cloud for Microsoft Teams, we can help them achieve those goals in a simple and cost-effective way.”
