Background
Founded in 1994, AAM (www.aam.com) is a leading Tier-One global automotive supplier of driveline and drivetrain systems and related components for light trucks, SUVs, passenger cars, crossover vehicles and commercial vehicles. The company operates at over 30 locations in 13 different countries.
Up until 2010, AAM’s telecommunications infrastructure was entirely based on Nortel PBXs, as well as a number of key systems at its smaller locations. With Nortel’s bankruptcy and Avaya’s subsequent acquisition of Nortel’s communications technology, AAM was concerned about the future of its installed platforms and began to look around for an alternative solution that could meet its corporate communications needs.
The team at AAM determined that the time was ripe for a move to a unified communications (UC) platform which could offer the company’s employees additional productivity-boosting functionality such as collaboration, voice and video conferencing and screen sharing. After an extensive evaluation of all the leading UC offerings available in the market, AAM selected Microsoft Lync. “Microsoft Lync offered us the greatest promise for a new generation of unified communications at American Axle,” explained Jeff Bryngelson, Global Manager of Networks and Communications at AAM.
With the choice of UC platform settled, AAM now began to investigate suitable technology partners that would be needed to complement the core Lync solution. One area that needed particular attention was connectivity between Lync and the existing voice infrastructure. In a company as large and geographically distributed as AAM, there would be no avoiding a cutover period during which both systems would be operating in tandem as users were migrated from one to the other. Therefore the company needed a reliable solution to ensure that its employees could maintain uninterrupted, high quality voice communications throughout the migration process and beyond.
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Complete replacement
Complete PBX replacement using Lync UC and AudioCodes gateways
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Smooth migration
Interoperability with Lync and PBXs enables a smooth, gradual migration
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Cost reduction
Cost reductions and increased employee productivity
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Future-proof
Hybrid gateway/SBC platform ensures a future-proof solution
"AudioCodes gateways were a key factor in the success of our migration to Lync and have ensured our PSTN connections have maintained their reliability and voice quality."
Results
AAM’s move to Lync has been a resounding success. Lync’s advanced unified communications functionality means increased collaboration, desktop sharing and audio and video conferencing, both internally and externally with suppliers and customers.
There have been concrete bottom-line cost savings as well. One outstanding example of this is a significant reduction in audio conferencing expenses. The Lync/AudioCodes solution is averaging a 68% reduction in monthly expense alone.
“Every time I sit in a meeting and talk about Microsoft Lync and try to get feedback, the message I get again and again is ‘I love Lync!’” said Jeff Bryngelson. “No one wants to go back to their old desk phones; they want to use the new modes of communication that this environment has enabled.”
“AudioCodes gateways were a key factor in the success of our migration to Lync and have ensured our PSTN connections have maintained their reliability and voice quality”, he continued. “Looking to the future, we believe that the Mediant 1000’s capacity to function as a session border controller will prove invaluable as we look to adopt SIP trunking as a cost-effective replacement for our T1 connections.”
