Service Providers Qualifying as Operator Connect Partner
Accelerate onboarding and meet Microsoft requirements with prebuilt integration.
AudioCodes Solutions for Microsoft Operator Connect
Helping service provider simplify the delivery of Microsoft Teams PSTN connectivity with Operator Connect
Fast, Simple and Scalable Operator Connect Delivery for Microsoft Teams
Microsoft Operator Connect provides a streamlined way for organizations to enable PSTN calling in Microsoft Teams by selecting certified telecom operators directly from the Microsoft Teams admin center. This eliminates the need for customers to deploy or manage SBCs and accelerates voice enablement.
AudioCodes enables service providers, operators and resellers to rapidly launch, manage and scale Operator Connect offerings using AudioCodes Live Platform, an approved Operator Connect Accelerator solution built for automation, multi‑tenant management, analytics and end‑to‑end operational reliability.
Rapid Deployment
Launch Operator Connect services quickly with automated provisioning tools.
Simplified Operations
Manage Operator Connect services easily with centralized automation platform.
Seamless Integration
Enable PSTN calling in Teams without deploying SBC infrastructure.
Scalable Platform
Grow Operator Connect services easily across customers and markets.
What Is Microsoft Operator Connect?
Operator Connect is a Microsoft Teams Phone connectivity model that allows organizations to bring PSTN calling into Teams through certified operators visible in the Teams admin center. Enterprises select an operator, assign numbers and activate PSTN calling in minutes, without deploying SBCs in their environment.
Operator Connect and Direct Routing both provide PSTN calling for Teams, but Operator Connect removes infrastructure complexity, reduces operational overhead and speeds up deployment.
Microsoft Teams and Teams Phone adoption continues to grow rapidly. Today there are more than 320 million monthly active Microsoft Teams users globally with over 26 million PSTN-enabled Teams Phone users.
Key Use Cases
Operators Modernizing PSTN Services
Shift from legacy telephony to cloud-based Teams voice services.
Resellers Expanding Their Portfolio
Offer Teams PSTN calling without investing in carrier infrastructure.
Enterprises Migrating to Teams Phone
Enable large-scale PSTN migration through Operator Connect or hybrid models.
Why Service Providers Choose AudioCodes?
AudioCodes is an approved Microsoft Operator Connect Accelerator partner, enabling operators to meet Microsoft’s verification requirements and launch services quickly.
Service providers choose AudioCodes because they can:
Rapid Service Launch
Launch Operator Connect services rapidly using a prebuilt API and automation framework.
Operational Efficiency
Reduce operational overhead with a multi-tenant portal designed for service providers.
Faster Microsoft Verification
Accelerate Microsoft verification through guided tooling and support.
Profitable Market Differentiation
Deliver differentiated Teams calling services with value‑added applications and SBCs.
24x7 Reliability Assurance
Ensure reliability with 24x7 NOC monitoring and enterprise-grade call quality analytics.
AudioCodes Live Platform for Operator Connect
AudioCodes Live Platform simplifies customer onboarding and lifecycle management for Operator Connect and Direct Routing deployments. Designed for service providers and operators, it provides a complete environment for delivering Teams Phone services at scale.
Key platform capabilities include:
- Deep Operator Connect API integration for provisioning and number assignment
- Multi‑tenant onboarding portal for managing multiple customers
- End‑customer portal for user and number management
- Built‑in analytics and call quality monitoring
- Integration with AudioCodes SBCs and certified Teams devices
Operator Connect Accelerator for Service Providers
AudioCodes Live Platform is an approved Operator Connect Accelerator solution and includes all the components required for service providers to qualify as an Operator Connect Partner and deliver Operator Connect services successfully to their customers.
- Microsoft Operator Connect API integration
- Verification and certification support
- Customer onboarding and multi‑tenant provisioning portal
- End‑user management portal for enterprise administrators
- Real-time analytics and health monitoring
- 24x7 AudioCodes NOC support
Operator Connect vs Direct Routing: Comparison Table
Learn the key differences between Operator Connect and Direct Routing to help you choose the best Teams PSTN connectivity option for your needs.
Operator Connect
Direct Routing
Deployment Method
Operator-managed PSTN connectivity
Customer or service provider-managed SBC connected to Teams
SBC Responsibility
Operator Connect partner
Operator, Customer or Partner
Provisioning
Automated via Microsoft APIs
Manual or semi-automated configuration via PowerShell scripts
Time to Deploy
Fast activation through certified operators – typically up to 5 minutes
Requires SBC deployment and configuration – typically 30 minutes (with automation) or much more with manual setup
Best For
Organizations requiring simplex connectivity and rapid onboarding
Complex enterprise environments with custom routing needs
Microsoft Requirements
Operator must undergo Microsoft certification
SBC must be Microsoft-certified
Operator Connect for Resellers
Operator Connect for Resellers enables IT providers, MSPs and cloud partners to deliver Microsoft Teams PSTN calling services without deploying carrier infrastructure. The service is delivered through AudioCodes Live Platform.
Resellers gain:
- Automated Teams Phone onboarding
- Full compliance with Microsoft Operator Connect requirements
- White‑label or co‑branded go‑to‑market flexibility
- Zero infrastructure overhead and no SBC deployment
Direct Routing SBCs for Microsoft Teams
AudioCodes SBCs are fully certified for Microsoft Teams Direct Routing and are ideal for hybrid architectures that combine Direct Routing and Operator Connect.
They enable:
- PSTN and SIP trunk connectivity for Teams
- Bring-your-own-carrier models
- Legacy PBX and contact center integration
- Advanced security, redundancy and failover
“We are delighted to welcome AudioCodes as an Operator Connect Accelerator partner, helping service providers deliver enterprise-grade connectivity to their customers.”
Taimoor Husain, Global Strategy Lead for Operators, Microsoft
“With AudioCodes Live Platform, our Smartflo UCaaS solution is transforming how enterprises adopt Microsoft Teams-based services. The platform’s automation and reliability give us a competitive advantage.”
Amit Thakkar, Vice President Product, Tata Teleservices
Complementary Microsoft Teams Voice Solutions
AudioCodes enhances Operator Connect deployments with a complete portfolio of productivity enhancing voice solutions and services:
- Microsoft Teams voice and AI solutions
- Certified Teams-native IP phones
- Professional services for migration and lifecycle management
Resources
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Does Operator Connect Spell the End of the Line for Direct Routing?
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How AudioCodes Simplifies Microsoft Teams Operator Connect for Partners
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Partner Guide: Powering Partners’ Microsoft Teams Success with Easy Operator Connect Delivery
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AudioCodes Live Platform - The SaaS route to Microsoft Operator Connect
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What Is the Difference Between Direct Routing and Operator Connect?
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Simplify the Deployment of Microsoft Operator Connect with AudioCodes Live Platform
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Live Platform: The Fast Track for Service Providers to Deliver Operator Connect
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Video Blog ▶ Colt Talk About Their Partnership with AudioCodes to Deliver Microsoft Operator Connect
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How Can Service Providers Simplify PSTN Connectivity to Microsoft Teams?
FAQs
Operator Connect allows organizations to enable PSTN calling in Teams via certified operators chosen in the Teams admin center.
Operator Connect is fully operator-managed; Direct Routing requires enterprise-managed SBCs.
Through API integration, provisioning portals, verification support and 24x7 NOC services.
Operator Connect for Resellers is a service provided by AudioCodes that enables resellers, channel partners and service providers to offer Operator Connect PSTN connectivity to their business customers simply and efficiently. For more details, click here.
Yes, hybrid architectures are supported using AudioCodes SBCs.
Transform your Microsoft Teams Phone service with AudioCodes Operator Connect solutions.
Discover how AudioCodes Live Platform, Operator Connect Accelerator and certified SBCs can help you deliver a scalable and differentiated Teams Phone offering.
