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Ocular Technologies

IP phones for a customer service contact center

Background

The end customer is one of South Africa’s leading digital entertainment media content providers. AudioCodes worked on this project in conjunction with Ocular Technologies (www.oculartechnologies.com), a local systems integrator.

Ocular is highly adept at long-term strategic system integration and is one of AudioCodes’ primary partners in South Africa involved in the design, development, implementation and integration of leading Contact Center and Enterprise Voice solutions including Aspect Unified IP, Aspect Workforce Management, Aspect Quality Management, Altitude Software and integration with Microsoft Lync and Salesforce.com.

  • SIP interoperability

    Field-proven SIP interoperability ensures seamless connectivity

  • Reliability

    Reliable and feature-rich IP phones

  • Support

    High-definition voice quality support

  • High voice quality

    High definition voice quality enhanced experience

"Ocular Technologies fully endorses the AudioCodes range of products as they have demonstrated good value and interoperability in the highly competitive contact center and UC market."

Luke Behrmann, National Operations Manager at Ocular Technologies

Results

The combination of AudioCodes’ IP phones’ rich feature set, extensive interoperability and efficient provisioning and management has helped the customer to make a smooth transition to an IP contact center infrastructure. Commenting on the project, Luke Behrman from Ocular said, "AudioCodes’ IP phones have proved a hugely successful component of our customer’s new contact center solution.

"With AudioCodes’ centralized, automated provisioning tool, the customer was able to streamline the rollout of its agents’ desktop devices, which sped up the deployment and led to reduced costs. In addition, the phones’ reliability and high voice quality have enhanced its ability to service callers to the contact center and thereby increase customer satisfaction."

"Ocular Technologies fully endorses the AudioCodes range of products as they have demonstrated good value and interoperability in the highly competitive contact center and UC market," he concluded.

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