RIMERA Energy

RIMERA Group, the oilfield services division of ChelPipe Group, incorporates oil production equipment manufacturers and oilfield service providers, serving fuel and energy companies. RIMERA Group incorporates the leaders of the domestic oil and gas machine engineering – Alnas and Izhneftemash plants, as well as the RIMERA-Service network of service centres in key oil-producing regions of Russia.

Learn more about the RIMERA Group at the company’s website.

Challenges

Over the years, RIMERA had accumulated a wide variety of communications solutions at its different locations. These included PBXs and IP-PBXs from manufacturers such as Cisco, Panasonic and NEC. In recent years, the company had also begun to introduce unified communications to some of its employees in the form of Microsoft’s Skype for Business. Each site was connected to local telecom service providers via TDM or SIP trunks.

While this setup had served RIMERA fairly well over the years, it suffered from a number of drawbacks. For instance:

• Management of the voice network, and in particular call routing, was becoming increasingly complex.
• Inter-branch calls were conducted over public telephony networks resulting in high communications costs
• Migration to a standardized UC solution across the company would be complicated and involve significant disruption to RIMERA’s users

As part of its overall digital transformation process, RIMERA began to look for a unifying voice solution that would increase operational efficiency and pave the way for future migrations and lower communications costs, but without having to undertake a major replacement of existing systems.