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UCB

Integration of analog devices into a global Skype for Business deployment

Background

UCB is a global biopharmaceutical manufacturing company with over 7,500 employees in 40 countries and headquartered in Brussels, Belgium. UCB focuses primarily on R&D, developing solutions for people living with neurological or immunological diseases.

UCB were assisted throughout this project by 1plex. The team at 1plex are experts at scoping, designing, implementing and supporting unified communications (UC) solutions based on the industry-leading Skype for Business technologies.

In a move to cut costs and increase productivity, UCB decided to introduce Microsoft unified communications (initially Lync and, later on, Skype for Business) in 2010. Initially, just for instant messaging, presence and conferencing, the rollout was completed across all of UCB’s offices in a matter of a few months.

The success of the implementation led the company to embark upon a wholesale move to replace its existing telephony infrastructure with Skype for Business, as well. This was naturally a much more demanding undertaking and needed an entirely different level of planning. Not only did individual users’ requirements need to be taken into account, but also connectivity with existing telephony systems, local service providers and emergency services had to be ensured.

With expert help from UK-based Microsoft UC experts, 1plex, UCB began their migration with the aim of updating around seven sites per year.

 

Visit the UCB website for more information.

 

Visit the 1plex website for more information.

  • Analog device integration

    Integration of large numbers of analog devices

  • Smooth migration

    Smooth migration to Skype for Business

  • Connectivity

    PSTN and SIP trunk connectivity

  • Survivability

    Ensuring branch office survivability

"AudioCodes’ reliable and versatile products have played a major part in the project, giving us the flexibility and scalability we require to ensure that all our voice connectivity needs are met."

Ralph Schepke, Head of User Experience at UCB

Results

With 1plex’s assistance, UCB has already successfully migrated over half of its sites to Skype for Business enterprise voice services, enabling its legacy systems to be decommissioned along the way. Through the use of AudioCodes’ Microsoft-certified solutions, UCB have benefitted in several ways:

  • Smooth migration from legacy systems thanks to full interoperability with Skype for Business, legacy TDM and SIP platforms
  • Branch resiliency using AudioCodes SBAs
  • Cost-effective and seamless integration of hundreds of analog devices

“We are delighted with how smoothly our migration from legacy telephony to Skype for Business has gone so far,” said Ralph Schepke, Head of User Experience at UCB. “AudioCodes’ reliable and versatile products have played a major part in the project, giving us the flexibility and scalability we require to ensure that all our voice connectivity needs are met.”

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