The rapid growth of Microsoft Teams Phone is reshaping enterprise communications. Organizations worldwide are adopting Microsoft Teams as a full PBX replacement, making inbound and outbound calling over the PSTN a critical part of their strategy.
For partners, this creates a major opportunity – helping customers connect Teams to the PSTN in a way that’s simple, reliable and cost-effective. While Direct Routing continues to play a key role for complex deployments, Operator Connect is rapidly gaining traction thanks to its ease of deployment, speed and guaranteed service quality.
What Are the Benefits of Operator Connect for Partners?
Operator Connect simplifies the process of enabling PSTN voice services in Teams by removing the need for partners to deploy and maintain session border controllers (SBCs). Instead, PSTN access is delivered directly through Microsoft-certified operators. Key benefits include:
- Simplicity and Speed: Customers are connected in minutes, without complex infrastructure.
- Lower Barriers: No need for heavy upfront investment or complex configurations.
- Reliability: A back-to-back SLA from Microsoft and AudioCodes ensures consistent performance.
For partners, this means faster onboarding of new customers, less time spent on technical administration and more opportunities to grow recurring UCaaS revenues.
How Does AudioCodes Makes Operator Connect Easy?
With more than 30 years in telecommunications and a long-standing partnership with Microsoft, AudioCodes makes the power of Operator Connect even more accessible for partners through AudioCodes Live Platform – a multi-tenant SaaS solution powered by our industry-leading SBC technology.
- Skip the Red Tape: As a certified Microsoft Operator Connect Partner, AudioCodes removes the need for partners to go through Microsoft’s nomination process or sign a direct legal agreement with Microsoft. That means you can start delivering Operator Connect services right away.
- Flexible Deployment Options: Partners can leverage existing carrier agreements through a bring-your-own-carrier (BYOC) model, or take advantage of AudioCodes’ global trunks to expand reach across multiple regions. This flexibility ensures you can meet customer needs wherever they operate.
- Simplified Customer Management: Provisioning numbers, onboarding customers and managing services are all handled through one intuitive interface. With less time spent on administration, partners can focus on delivering value and scaling their business.
Powering Partners’ Microsoft Teams Success with Easy Operator Connect Delivery
Download the Partner Guide to start powering up your Teams Phone success today.
Everything You Need in One Place
Operator Connect isn’t replacing Direct Routing – after all, both remain essential. Many customers still require hybrid voice environments, compliance-driven deployments or integrations with legacy platforms. With AudioCodes Live Platform, you can deliver Operator Connect, Direct Routing and BYOC services all from one place. It also supports Teams Phone Extensibility (TPE).
Even better, AudioCodes Live Platform supports voice enablement in multi-UCaaS environments, including Webex Calling and Zoom Phone. This gives partners the flexibility to serve customers across collaboration tools, while managing everything from a single pane of glass.
Expanding the Teams Experience with Value-Added Services
But PSTN connectivity is just the start. AudioCodes Live Platform enables partners to enhance their Microsoft Teams offering with value-added services, such as:
Voca Conversational Interaction Center
An AI-first, Unify-certified omnichannel contact center solution built for Microsoft Teams.
Read More
Meeting Insights
A generative AI-powered meeting intelligence tool that transforms meeting content into actionable knowledge.
Read More
Interaction Insights
A cloud-based compliance and convenience recording solution with analytics capabilities.
Read MoreThese services let partners go beyond connectivity to deliver richer customer and employee experiences, creating lasting value and stronger customer relationships.
Partner with AudioCodes for Teams Success
The demand for Microsoft Teams Phone is only accelerating. Thanks to AudioCodes Live Platform, partners can simplify PSTN connectivity, expand their reach, and unlock new revenue streams – all while ensuring customers enjoy reliable, enterprise-grade voice services.
