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Your Smart Choice for AI-Enhanced Compliance, Quality and Malicious Call Recording
AudioCodes SmartTAP 360° Live is a fully secured, intelligent enterprise compliance-recording solution that empowers organizations to effortlessly capture, index and ensure the quality of all customer and internal interactions, spanning external and internal communication channels.
For Microsoft Teams users, SmartTAP 360° Live seamlessly records voice, video and instant messaging (IM) interactions, primed for advanced AI analysis and to meet regulatory compliance requirements. SmartTAP 360° Live also serves as a safeguard against malicious call recording, ensuring the security and integrity of recorded communications. This comprehensive solution provides organizations with the assurance of both compliance and the highest standards of communication quality.
Compliance is an Ongoing Commitment of Time and Resources
With AudioCodes SmartTAP 360° Live, we make it easier for your organization to meet and maintain compliance standards. Our intelligent, cloud-based recording solution ensures that you capture and manage communications seamlessly, so you can focus on what matters most – your business. Stay compliant effortlessly with our real-time monitoring solution.
SmartTAP 360° Live is an important step towards safeguarding your business against the costs of non-compliance.
Sentiment Analysis for the Modern Contact Center
Sentiment analysis is a feature that utilizes advanced artificial intelligent (AI) and natural language processing (NLP) technologies to examine the emotional tone, attitude and sentiment expressed in spoken or written communication captured during interactions. This analysis helps organizations gain valuable insights into the emotional context of their communications.
- Enhanced customer understanding
- Quality management
- Trend analysis
Blog
Understanding Your Customers Better with Sentiment Analysis
How to gain deeper customer insights through Sentiment Analysis with our advanced text analysis techniques.
Capture, Index and Analyze Communications Effortlessly
An intelligent, cloud-based recording solution for voice interactions. Designed for maximum deployment flexibility and scalability, SmartTAP 360° Live makes it easy for companies to capture dynamic screen sharing interactions and indexes all types of internal and customer communications automatically and effortlessly.
Companies using Microsoft Teams can seamlessly apply SmartTAP 360° Live to record all voice, video and IMs interactions for later-stage AI analysis and for meeting regulatory compliance demands.
Embracing AI Technology
Leverage advanced AI technologies to transform voice analytics into a powerful tool for businesses. Through the integration of AI, SmartTAP 360° Live enhances the way conversations are captured, analyzed and interpreted, providing organizations with actionable insights that were previously untapped.
Cloud or On-Premises Infrastructure
To quickly turn conversations into actions, SmartTAP 360° Live is available for your environment of choice, including:
- Microsoft Azure (Customer or AudioCodes Azure Hosting)
- Genesys App Foundry (Local Recording)
Powerful Feature Set
Success Stories
SIPCOM
Daniel Allen, CEO
"SmartTAP’s ability to record calls in any environment delivers investment protection for our customers during the critical transition period from traditional PBXs to Microsoft UC."
Securitas
Mats Klasenius
"The AudioCodes SmartTAP professional services team assisted us throughout the process displaying a high level of responsiveness and willingness to ensure the solution met all our needs."
JFK Health
Dan Sullivan, Telecoms Infrastructure Manager
"SmartTAP makes it easier to search and locate call recordings and offers better audio quality on playback."
Resources
- Ressources
- Vidéos
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AI-Powered Collaboration and Compliance: The Future of Business
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Migrating Your Interactions Recording to Microsoft Teams
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How Voice Analytics Can Increase The Effectiveness of Customer Engagements
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Harnessing the Potential of Sentiment Analysis for Game-Changing Business Insights
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A Guide for Financial Services Organizations: Achieve a Successful and Compliant Voice Migration to Microsoft Teams
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Keeping Things Agile in the World of Compliance Recording
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Stay Ahead of Call Recording Compliance for Genesys Cloud CX
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SmartTAP 360° Live - Unlocking the Power of Analytics for Real Business Success
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